Official Swiss Post App
The reviews for this Shopify App are quite mixed. On the positive side, many users have praised the app for its ease of use, time-saving features, and efficient customer service. Users appreciate the automation of the shipping process, especially for international orders, and the ability to generate labels quickly. The app has been described as user-friendly, with a simple setup process that significantly improves the shipping and tracking experience for customers. Additionally, the app's integration with Swiss Post services has been highlighted as a major benefit. However, on the negative side, some users have criticized the app for its lack of functions, particularly in the context of international shipping. There are complaints about the app not allowing the generation of labels for international shipments and issues with the efficiency of the filling function. Some users also mentioned difficulties in unsubscribing and a lack of clear instructions in the help file. Overall, while the app has received praise for its convenience and customer service, there are areas that need improvement to enhance the user experience and functionality for all users.
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Wir sind super zufrieden mit der App und sie läuft ohne Problem. Support ist auch schnell beim Antworten
Thanks for your reply. To clarify, my review is not based on a single message sent at 3 PM. I contacted support several times and did not receive a clear answer or proper assistance. The issue had been ongoing for several days, and the one-star review came after I felt stuck without support. What is even more frustrating is that your public reply gives a false impression of the situation, as if I had contacted you once and immediately left a negative review a few hours later. That is simply not true. What feels unfair to me is paying for an app and only getting a public response after leaving a negative review. Regarding the test labels and charges: the problem was not only about being charged. The main issue was that the setup was unclear, the app kept showing “specimen” labels, and I could not find a proper way to get support or resolve the problem. I’m still open to fixing the issue, but I believe my feedback reflects my actual experience with the app and the support process.
Thanks for review. You contacted me 3PM and on 8PM you'll write a one star review - feels a bit mean to me! If you still need help, feel free to get in touch and I will gladly help you setting up the app! There are no chargees for TEST labels within the app! And also no charges for ALL labels within the test period of 3 days!
Terrible. Barely any functions, utterly useless for international shipping, expensive, useless helpfile and no unsubscribe button! Disaster. Do not bother. EDIT: And there is not support to contact either.
Thanks for your review and really sorry to hear. The app has the all the functions the Swiss Post provides to merchants. If you need help you may easily contact the support (instead of reading our helpfile).
International shipping from switzerland simply doesn't work, the app doesn't let u generate Labels.
Sorry to hear that you have difficulties. Other merchants run the international shipping without any issues. Might be that the difficulties are related to your store setup? Please ping us on the support mail, we are here to help.
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