Official Swiss Post App
The Swiss Post App has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, many users appreciate the app's seamless integration with Shopify, making the shipping process easier and more efficient. Users highlight features like automatic order fulfillment with tracking numbers, easy label creation, and time-saving benefits. The app is praised for its reliability, clear purpose, and responsive customer support. Additionally, users value the app's user-friendly interface and quick setup process, which have helped streamline their shipping operations. However, on the negative side, some users have reported issues with international shipping functionality, unclear setup instructions, lack of support for certain features like label generation, and inefficiencies compared to previous third-party apps they used. Some users also expressed frustration with the support process, citing delays in responses and perceived lack of assistance.
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Wir versenden seit über zwei Jahren alle Bestellungen über die Swiss Post App. Funktioniert problemlos und spart uns viel Zeit. Bestellungen werden automatisch mit Trackingnummer ausgeführt. Für uns wohl die wichtigste App im App store .
Für Schweizer Shopify Merchants aus unserer Sicht eine absolute Must-have-App. Die Integration der Swiss Post direkt in Shopify macht den gesamten Versandprozess deutlich einfacher und effizienter. Labels lassen sich unkompliziert erstellen und die Lösung fügt sich sauber in den täglichen Shopify-Workflow ein. Wir schätzen Apps, die einen klaren Zweck erfüllen, zuverlässig funktionieren und uns im operativen Alltag wirklich Zeit sparen. Genau das bietet die Official Swiss Post App. Klare Empfehlung für jeden Schweizer Shopify Store, der mit der Swiss Post versendet!
Wir sind super zufrieden mit der App und sie läuft ohne Problem. Support ist auch schnell beim Antworten
Thanks for your reply. To clarify, my review is not based on a single message sent at 3 PM. I contacted support several times and did not receive a clear answer or proper assistance. The issue had been ongoing for several days, and the one-star review came after I felt stuck without support. What is even more frustrating is that your public reply gives a false impression of the situation, as if I had contacted you once and immediately left a negative review a few hours later. That is simply not true. What feels unfair to me is paying for an app and only getting a public response after leaving a negative review. Regarding the test labels and charges: the problem was not only about being charged. The main issue was that the setup was unclear, the app kept showing “specimen” labels, and I could not find a proper way to get support or resolve the problem. I’m still open to fixing the issue, but I believe my feedback reflects my actual experience with the app and the support process.
Thanks for review. You contacted me 3PM and on 8PM you'll write a one star review - feels a bit mean to me! If you still need help, feel free to get in touch and I will gladly help you setting up the app! There are no chargees for TEST labels within the app! And also no charges for ALL labels within the test period of 3 days!
Terrible. Barely any functions, utterly useless for international shipping, expensive, useless helpfile and no unsubscribe button! Disaster. Do not bother. EDIT: And there is not support to contact either.
Thanks for your review and really sorry to hear. The app has the all the functions the Swiss Post provides to merchants. If you need help you may easily contact the support (instead of reading our helpfile).
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