Shopipharma review for Official Swiss Post App

Thanks for your reply. To clarify, my review is not based on a single message sent at 3 PM. I contacted support several times and did not receive a clear answer or proper assistance. The issue had been ongoing for several days, and the one-star review came after I felt stuck without support. What is even more frustrating is that your public reply gives a false impression of the situation, as if I had contacted you once and immediately left a negative review a few hours later. That is simply not true. What feels unfair to me is paying for an app and only getting a public response after leaving a negative review. Regarding the test labels and charges: the problem was not only about being charged. The main issue was that the setup was unclear, the app kept showing “specimen” labels, and I could not find a proper way to get support or resolve the problem. I’m still open to fixing the issue, but I believe my feedback reflects my actual experience with the app and the support process.