CookUpgrade review for Okendo: Product Reviews & UGC
Aug. 12, 2023
Do not buy!!! The worst plugin I've come across and one of the worst customer loyalty I've received!!!!! I worked so hard to get my reviews with authentic photos and everything, and just one day everything was deleted but still on the site it says that I actually have reviews, you can access one of the products to see its rating and the number of reviews, but it was possible to see the reviews themselves so you'll understand what a funny situation it says that the product is rated With 5 reviews with an average of 4.8 but when I come to see the reviews it says they don't exist This is also what I tried to explain to customer service but they just don't understand and they gave me some kind of solution that the reviews came back without pictures of the products that the customers took and all the customers are called Anonymous, shocking customer service at least they answer but without a real solution and who like you know how long it takes to get reviews Do not install it!
Hi CookUpgrade, The original 110 reviews were submitted via the write a review button all using the same email address. Shortly thereafter, a redaction request was submitted to Shopify for that specific email address. Given Okendo’s strict adherence to Shopify’s data protection compliance, when we receive a redaction request for an email address we are required to do the following: -Remove the email address from every review for that customer -Change the name to "Anonymous" for every review for that customer -Remove the media from every review for that customer -Reject every review submitted by that customer If this review redaction was made in error and CookUpgrade needs additional help with importing reviews, it would be our pleasure to assist further. We can be reached via either chat or email at [email protected].
