Okendo: Reviews & Loyalty
The reviews for the Okendo app are overwhelmingly positive, highlighting the exceptional customer service provided by the team members. Users appreciate the quick response times, proactive assistance, and knowledgeable support they receive when interacting with the Okendo team. The platform itself is praised for being user-friendly, reliable, and continuously evolving with new features to enhance the customer experience. Customers also value the seamless integration of Okendo with their online stores and the range of products offered, from reviews to referrals to loyalty programs. Overall, the app is described as a valuable tool for collecting and showcasing customer feedback, with dedicated account managers like Laura Gomez and André Saldanha receiving special mentions for their outstanding support and guidance.
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The platform has been easy to use and implement, and the process of gathering reviews is relatively painless with Okendo. The billing and support have been the biggest issues, otherwise I would give 5 stars. We've been using Okendo for a few months now, and the onboarding process was a bit clunky. Okendo Support has been helpful answering our technical questions and dealing with billing issues, but it has been an imperfect process. Thankful for the Okendo platform, but it hasn't been an easy launch.
Very disappointing experience. They were helpful when they wanted our business and onboarding was fine, but after using Okendo for over a year, the ongoing support has been extremely frustrating. We reported serious issues with points, store credits, refunds, and tax-inclusive calculations. Okendo acknowledged the bug and promised a fix within 2–3 weeks. Three months later, it’s still unresolved, with no meaningful update despite repeated follow-ups. For an app handling customer money and rewards, this is simply not good enough. I do not recommend this app.
Strong Loyalty & Referral Platform with Excellent Account Support Our experience with Okendo has been very positive. The platform has helped us manage our loyalty and customer referral programs across multiple Shopify stores, and the support we receive from the account and product teams has been a major advantage. The combination of competitive pricing, multi-store support, responsive account management, regular consultations, and practical solutions to platform limitations makes Okendo a strong option for Shopify merchants looking to build and grow loyalty and referral programs.
Really impressed with the Okendo support team. We recently activated Referrals and they made the whole process quick and easy. Fast responses and genuinely helpful. Great support from start to finish. Thanks Sheila and Alex.
Happy we switched to Okendo. Go-live was painless and it's been very easy for our teams to moderate and route reviews to customer service. We're very happy with the support we've received from the entire Okendo team.
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