Okendo: Product Reviews & UGC
Okendo: Reviews & UGC
Rating
4.8
feedback
914
chart
#1,062
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
16%
-
Less than a year
49%
-
More than a year
33%
Reviews Summary
The reviews for the Okendo Shopify App highlight exceptional customer service and helpful support provided by the team. Customers appreciate the quick responses, personalized assistance, and hands-on approach to problem-solving. The app itself is praised for being user-friendly, easy to set up, and offering a variety of features that enhance the review process on online stores. Positive themes include the app's impact on increasing review rates, its intuitive interface, and the proactive nature of the support team. However, some users have mentioned minor issues such as delays in importing reviews and the need for improvements in certain functionalities like review imports.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 25, 2024
Very happy with how it looks on our site, and the customer service is great.
July 19, 2024
Our review rate has improved significantly since switching to Okendo, and the survey functions have been very helpful. The app is easy to use and customer service is solid. Would love to see the ability to get more in-depth with sorting and analysis for more complex customer surveys but I'm sure that's coming soon.
July 18, 2024
This app has really great features. We use the email requests for reviews and reward system and have been very successful in collecting meaningful reviews from customers. The organization of the reviews and images/videos is exactly what we were looking for. But what really sets them apart is the excellent customer service they provide. They answer my questions on live chat within minutes and have been extremely helpful in setting everything up and helping us evolve!
July 15, 2024
Customer service was prompt and helped me work out exactly why I couldn't see my review options on my website for customers! Really love the ease of the app and I'm looking forward to customer reviews and sending it to the people that already have my products. Thanks.
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