Rating

4.9

feedback

1,101

Reviews

chart

#939

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    2%
  • Less than a month
    16%
  • Less than a year
    48%
  • More than a year
    34%

Reviews Summary

The reviews for the Okendo Shopify App are overwhelmingly positive, highlighting the exceptional customer support provided by the team. Users appreciate the quick responses, personalized assistance, and willingness to go above and beyond to resolve any issues. The app is praised for its ease of use, seamless integration with Shopify, and a wide range of features that help in boosting customer trust and engagement. Many users mention specific team members like Paulo, Laura, and Josh, who have been instrumental in guiding them through the setup and optimization process. However, there are a few mentions of the app being on the pricier side, with some users feeling that certain features come at an additional cost, which can be a drawback for budget-conscious businesses.

Highlights

Exceptional customer support and personalized assistance
Ease of use and seamless integration with Shopify
Pricier side with additional costs for certain features

Rating Breakdown

  • 5
    96% (1,061 ratings)
  • 4
    1% (14 ratings)
  • 3
    1% (7 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (15 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Feb. 16, 2025

We have had some technical issues with this app but they have now been resolved. Despite giving the app a four star rating, Paulo from tech support deserves a five star rating - very prompt, helpful, and courteous - we're very impressed!

Using app

--

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 14, 2025

Great support!

Store

abitat

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 13, 2025

Excellent experience. Wonderful tool and customer service.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 12, 2025

Great support. Paulo fixed my issue for me easily and fast!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 12, 2025

Okendo's onboarding process is detail-oriented, and the feature I appreciate the most is the one-stop solution that offers loyalty programs, reviews, etc. It allows seamless integration while also gathering useful data from surveys. I would say this is one of the best review solutions for e-commerce.

Using app

5 months

Total reviews

3

Average rating

5.0

All reviews

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