Okendo: Reviews & Loyalty
Okendo: Reviews & Loyalty
Rating
4.9
feedback
986
chart
#850
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
15%
-
Less than a year
47%
-
More than a year
34%
Reviews Summary
Okendo is a highly praised Shopify app with a strong focus on customer support and functionality. Users appreciate the app's performance in driving conversion rates on their websites and the positive impact it has had on their businesses. The support team, including individuals like Laura, Paulo, Shiela, and Josh, is highlighted for being responsive, helpful, and going above and beyond to assist users with customization, troubleshooting, and onboarding. The app is commended for its ease of use, customization options, and integration capabilities with platforms like Klaviyo. However, there are a few negative reviews mentioning issues with support response times and onboarding processes, indicating room for improvement in these areas.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 9, 2024
Laura was very helpful! We reached out to make a change in the code so that our SMS requests for review would include a link, and she helped us to solve the problem quickly.
Oct. 9, 2024
Luigi was really patient with understanding my issues and resolving them promptly. Happy customer thank you ☺️
Oct. 8, 2024
I had an issue for connecting okendo with pagefly and Josh of the okendo support helped me to fix the issue, thank you very much Josh !
Oct. 7, 2024
We spent hours simply trying to import past reviews from the now obsolete Shopify review app. It generated so many errors that we had to edit again and again and again. What a headache. And after all of that, you're not allowed to publish more than 100 of the reviews. Complete waste of time.
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