Okendo: Reviews & Loyalty
The reviews for the Okendo app are mostly positive, highlighting the excellent customer service and support provided by the team. Users appreciate the platform's ease of use, intuitive interface, and the range of features it offers for managing customer reviews and loyalty programs. The support team, including individuals like Leonardo, Roy Shakerchi, Laura, Amanda, and others, is praised for being responsive, knowledgeable, and proactive in assisting users with onboarding, optimizations, and troubleshooting. However, there are a few negative reviews mentioning issues with metafields affecting Shopify functionality and delays in resolving technical issues.
Review RSS feed
Consumer service was very kind and quick response time!
Clean install, straightforward setup, and the review widget looks good on our product pages without much fiddling. Star ratings pull through to Google search results, which was the main reason we chose Okendo over the cheaper options. Support has been genuinely responsive when we've needed them. Real answers from real people, not canned replies. Solid choice for a small brand that cares about how reviews look on the page.
We were using it for years in several stores. It's the best platform to use for customer retention and review management. Best support team in the business and best system integration you may ever find on Shopify.
Potential customers need to be aware that when using this app: 1. Metafields are added to the site that can not be removed. 2. These metafields prevent you from being able to use Shopify's Duplicate Product feature. Which means when adding new products every single one will need to be created from scratch. 3. It takes WEEKS to get the metafield removed from your site once you realize you mistake in adding this app
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