Rating

4.8

feedback

1,324

Reviews

chart

#1,520

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    2%
  • Less than a month
    17%
  • Less than a year
    50%
  • More than a year
    31%

Reviews Summary

The reviews for the Okendo Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the team members such as Sheila, Rodrigo, Kelsey, Andre, Paulo, and others. Users appreciate the user-friendly interface, customization options, and the clear visibility into analytics that help improve performance. The app is praised for its ease of use, efficiency in review collection, and integration with Shopify. However, there are a few negative reviews mentioning high fees, lackluster customer support, and technical issues like 404 errors.

Highlights

Exceptional customer service and support
User-friendly interface and customization
Efficient review collection and analytics
Integration with Shopify
Negative feedback on fees, customer support, and technical issues

Rating Breakdown

  • 5
    95% (1,264 ratings)
  • 4
    2% (21 ratings)
  • 3
    1% (7 ratings)
  • 2
    0% (3 ratings)
  • 1
    2% (29 ratings)

Reviews with Text

  • 98% (1,301)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 17, 2026

Great support and app options.

Using app

About 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 3, 2026

Marissa was great to speak with! Very knowledgeable, approachable, and helpful. She explained things clearly and gave us a helpful overview of the options available within Okendo. We appreciated her guidance.

Using app

About 3 years

Total reviews

7

Average rating

4.9

5 / 5 Share

April 1, 2026

Best review app we've used with so many beneficial add-ons. The support is always very responsive and helpful, especial Juan and Henry.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

March 31, 2026

Okendo is one of the best tools we've added to our Shopify stack, seamless integration and a noticeable impact on our store. Our account success manager André is a gem. 10/10 would recommend.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2026

Sheila has always been of such a great help. Always keeping us up and helping us improve.

Using app

Over 6 years

Total reviews

2

Average rating

5.0

All reviews

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