Okendo: Reviews & Loyalty

The platform has been easy to use and implement, and the process of gathering reviews is relatively painless with Okendo. The billing and support have been the biggest issues, otherwise I would give 5 stars. We've been using Okendo for a few months now, and the onboarding process was a bit clunky. Okendo Support has been helpful answering our technical questions and dealing with billing issues, but it has been an imperfect process. Thankful for the Okendo platform, but it hasn't been an easy launch.

Very disappointing experience. They were helpful when they wanted our business and onboarding was fine, but after using Okendo for over a year, the ongoing support has been extremely frustrating. We reported serious issues with points, store credits, refunds, and tax-inclusive calculations. Okendo acknowledged the bug and promised a fix within 2–3 weeks. Three months later, it’s still unresolved, with no meaningful update despite repeated follow-ups. For an app handling customer money and rewards, this is simply not good enough. I do not recommend this app.

Strong Loyalty & Referral Platform with Excellent Account Support Our experience with Okendo has been very positive. The platform has helped us manage our loyalty and customer referral programs across multiple Shopify stores, and the support we receive from the account and product teams has been a major advantage. The combination of competitive pricing, multi-store support, responsive account management, regular consultations, and practical solutions to platform limitations makes Okendo a strong option for Shopify merchants looking to build and grow loyalty and referral programs.

Really impressed with the Okendo support team. We recently activated Referrals and they made the whole process quick and easy. Fast responses and genuinely helpful. Great support from start to finish. Thanks Sheila and Alex.

Happy we switched to Okendo. Go-live was painless and it's been very easy for our teams to moderate and route reviews to customer service. We're very happy with the support we've received from the entire Okendo team.

Great service and Okendo team is very helpful.

Great Customer Service!

The only reviews app you need for your store! Okendo has been a fairly new addition into our business, and it's proving to be a huge success. Right from the integration to ongoing support/growth; Okendo provides it all. We've especially loved the use of the summary feature allowing customers to understand our products at a click of a button. Freyja has been a fantastic support right from day one, helping with general day to day improvements, but also things that can help grow your store reviews over time. Highly recommend the team!

Okendo customer service is great — Amanda especially. She helped us set up a few different optimizations on the call which we needed to do, but just haven't had the time to yet (and didn't know about all of the tools available to us). Thankful for the Okendo support team!

We've really enjoyed working with Okendo. It's easy to use, integrates well with our existing tools, and has helped us collect authentic customer reviews that build confidence in our brand. The team has been wonderful to work with, Laura especially—responsive, knowledgeable, and always willing to help. We'd absolutely recommend Okendo to other ecommerce brands.

We've had an excellent experience with Okendo. The platform is incredibly user-friendly and makes collecting, managing, and showcasing customer reviews effortless. We especially love the customizable review requests, photo and video review features, and the seamless Shopify integration. Their customer support team, Karen specifically, has been exceptional, responsive, and always willing to help. The chat-with-us feature is one of the best I've come across, being especially valuable during onboarding. We highly recommend Okendo to any ecommerce business looking for a powerful, reliable review platform.

Working with Okendo Reviews has been a fantastic decision for our brand. Their platform makes it simple to gather authentic customer feedback and display it in a way that really resonates with shoppers. A special shoutout to Amanda Calderon and Henry, who went above and beyond to walk us through the ins and outs of the platform — their guidance made it so much easier to unlock everything Okendo has to offer.

Really helpful and responsive. My issue was sorted with a few hours.

Super recomendada!

We’ve had a great experience using Okendo Reviews for our brand. Amanda Calderon has been incredibly helpful in showing us how to maximize Okendo Reviews' features and capabilities. The platform has been a valuable tool for collecting and showcasing customer feedback, making it easier for our customers to learn about real experiences with our products. We also appreciate how user-friendly the platform is and how seamlessly it integrates with our store. Overall, we’re very happy with our experience using Okendo, and we truly appreciate Amanda’s guidance and support in helping us make the most of the platform.

I just recently worked with Laura Gomez on some Okendo plan adjustments and she was so pleasant to work with on getting our plan right sized for us!

We've been using Okendo for several years, and it has become an important part of our business. The platform has been reliable, easy to use, and has continuously introduced features that help us improve the customer experience. I recently had a call with Laura Gomez, and she was fantastic to work with. She took the time to walk us through several new features, explained how they could benefit our business, and even implemented them for us during the call. Laura was knowledgeable, patient, and incredibly efficient, making the entire experience seamless.

Excellent and quick customer service (within minutes) when we had trouble importing a file with pre-existing reviews. Thank you, Paulo!

Okendo are very helpful and have a fantastic product offering. From reviews to referrals to Loyalty, they cover it all.

Sheila has been a great support in getting okendo working. She was prompt, provided the needed information and reliable. She got my client a good package deal and the set up has been smooth so far.