Okendo: Reviews & Loyalty

Highly recommend Okendo as a small but growing business. The platform is easy to navigate and translates to a seamless customer experience. The support team is very responsive and are always happy to answer any questions. Leonardo in particular was a great help with setting up a dedicated review page on my website and was a pleasure to communicate with. Thank you!

nice survice!!! The customer service is so good！！

Our experience with Okendo has been outstanding from day one. Their team made the entire onboarding and implementation process seamless, and their level of communication and support has exceeded our expectations. A special shoutout to Josh, who has been an incredible partner throughout the process. He is knowledgeable, responsive, and genuinely invested in helping us succeed. No question was too small, and he always took the time to ensure everything was handled quickly and thoroughly. What stood out most was how easy Okendo was to work with. Their team is organized, proactive, and always willing to go the extra mile. It's refreshing to work with a company that combines a powerful platform with such exceptional customer service. We highly recommend Okendo to any brand looking for a review and customer marketing solution backed by a team that truly cares about its clients' success.

had an issue with a sequence, team were super quick to respond and help and sorted it out for me straight away

The customer service is excellent, super quick to respond and genuinely helpful! Easy implementation as well! :)

Switching over to OKENDO was a great thing for us to do. So many more features than the previous platform we used. And in saying that .. I wouldn't have made the switch if it hadn't been for Kenn in customer technical support. He was brilliant at fixing all the little issues with the transfer and took away all my stress with it all.

Laura Gomez has been an incredible partner to work with. She is always proactive in recommending new ideas, sharing best practices, and helping us identify opportunities to further optimize our Okendo experience. Her responsiveness, expertise, and willingness to go above and beyond have made a meaningful impact on our team. We truly appreciate her ongoing support and dedication to helping us get the most value out of the platform.

Outstanding CSM support. The optimization recommendations made a meaningful impact. We went from collecting just a handful of reviews per day to consistently bringing in two dozen or more. Thanks for all the help, André!

Very helpful and proactive on getting set up with best practices. Very intuitive and easy to use. Customer success manager has been great.

It has been nearly 6 weeks since i signed up to their programme and the review request emails are still not live and don't appear to be set up correctly at all. They offered 3 months free to join their 12 month programme, and now I know why. The delays and errors and sorting out are not what I expected. We have not even started on the Rewards Programme yet, and no doubt will take well over 3 months to have everything live .

Okendo has truly been a breath of fresh air to work with. Every person we have connected with, from sales to onboarding to our account manager, has been beyond helpful, communicative, and patient throughout the entire process. Their team has made everything feel easy, organized, and supportive, and it has been such a pleasure working with them every step of the way. I genuinely cannot say enough good things about my experience with Okendo and would highly recommend them to anyone looking for a team that is knowledgeable, responsive, and truly cares about their partnerships.

Great customer support! Have had various needs between the different plans we're on and always had super helpful, quick, easy support with any and all questions.

Great app with a convenient and intuitive setup process. The support team is responsive and genuinely helpful. It offers a wide range of useful features, and the widget integration is clean and straightforward without requiring a lot of code.

Great app! We are using this platform for reviews and Jay helped us with any roadblocks that came up. Great customer service. Huge rave to both the Okendo app & Jay from team support.

Your customer service is top notch. We experienced an issue caused by a Klaviyo outage, and Josh was incredibly helpful and professional throughout the process. He was quick to assist, kept us updated, and helped get everything resolved smoothly. Really appreciate the support from the Okendo team.

Raney really helped our company to figure out why all our reviews were not exported to the Shop App.

We’ve had a great experience with Okendo so far. The onboarding process was smooth, and the team was very helpful in getting everything set up correctly. Their customer support has also been extremely responsive whenever we’ve had questions or needed assistance. It’s clear they care about helping their customers succeed, and that level of support has made implementing and using the platform much easier for our team.

Had some really frustrating issues and honestly didn't know where to turn. Paulo took the time to actually help me through it, step by step, without making me feel like a bother. Patient, thorough, and genuinely helpful. People like him are the reason you stick with a platform. Thank you Paulo, really appreciate it. the best !

We recently switched to Okendo to test performance and functionality compared to our current provider, Stamped, and so far we are really impressed. The reviews product in particular has stood out. We are already noticing higher engagement and conversion through the review widget, which has been great to see early on. Onboarding was seamless. The team helped us turn things around quickly, given our specific needs, which we truly appreciated. We are also really enjoying the AI features so far like the AI summary and AI auto-reply feature. Today we had our first meeting with our CSM, Laura, and she came prepared with so many valuable suggestions to help increase our review rate. We are looking forward to continuing to optimize our account and seeing what new features are on the horizon. Highly recommend Okendo to anyone looking to level up their reviews experience.

Outstanding app and top customer service. Good customisation support to get your UX right and then it runs seamlessly.