Okendo: Reviews & Loyalty

Okendo is very user friendly for both the merchant and the guest!

SO easy to use platform, great support, and doesn't break the bank! A great option for all brands!

Okendo has been a useful platform for managing customer reviews and integrating them into our Shopify store. The interface is generally easy to navigate, and the integration with Shopify makes managing and displaying reviews fairly straightforward. There are some limitations when it comes to customization and review management. Certain processes, such as manually grouping products and managing reviews across similar styles, can be time-consuming. Pricing and plan limitations are also worth considering as your business scales. One of the highlights of our experience with Okendo has been the customer support. Laura Ann McCarthy has been incredibly helpful, responsive, and knowledgeable whenever we've had questions or needed guidance. Her support has made navigating the platform and addressing challenges much easier. Overall, Okendo is a solid review platform that gets the job done, but there is room for improvement in flexibility, efficiency, and pricing. The customer support has definitely been a positive part of our experience.

Huge fan of Okendo! Marissa has been a great resource over the years, always lets us know when there are new features and takes the time to walk us through how to set everything up! Highly recommend if you're a small business looking for a review platform.

Okendo is a core part of our CX stack. The review widgets look polished on our storefront and fit our brand, and the Shopify integration was easy to set up. Beyond displaying reviews, the data has become one of our most valuable sources of customer insight.Overall, a great choice for any DTC brand that wants reviews to do more than sit on a product page.

Shiela has been very helpful in responding to our support requests promptly and we've managed to sort out a lot of technical issues. Thanks Shiela!

We've been with Okendo for years now. Laura Ann has always been so helpful—from onboarding to sharing the latest features and launches with us, she's been a great resource and a pleasure to connect with. We love Okendo for nurturing our existing customers with a loyalty program that not only gives back but can evolve as we expand, and the reviews + survey portion is great for our customer support team to listen to customer feedback so we can always make educated decisions.

Okendo has been a great addition to our Shopify site. It makes collecting and displaying customer reviews straightforward, and the widgets fit seamlessly into our site design. Having customer feedback directly on our product pages helps shoppers feel more confident in their purchases. A great option for brands looking to build trust through reviews.

Okendo has been a great partner - solid platform, easy to use, helps us manage a huge amount of customer feedback.

Great app, very easy to use. Laura Ann has been amazing and super helpful during our journey!

Great app. intuitive and so helpful and good looking for customers. Also Laura Gomez is wonderful customer success manager. I am very very happy i chose to work with okendo for reviews!

Great app and even better support team. Always fast and helpful!

The app is super easy to use and anybody can figure out the basics. The team however will help you unleash and open what's possible with Okendo and reveal what you may not know. To get the most out of Okendo, you should definitely work with the rep or do your research.

very good

The app itself is fairly user friendly and I love all the options and customization it allows. Looking forward to gaining more customer insights. I will say the onboarding process has not been my favorite I feel like they are pushing through and not helping with best practices or ensuring its properly installed. Hopefully the customer service moving forward is even better. I would 4.5 stars if I could just a half star off for the onboarding, because everything else, so far, is great.

Amazing Service as always from the team at Okendo. Massive shout out to Leonardo who helped solve some review issues we had when we relaunched a new theme on our site. Always recommend!

We've had a great experience with Okendo as our review platform for Garden Winds. Garrett made onboarding easy from the start, walking us through setup clearly and patiently answering every question along the way. Since then, our CSM Laura has been fantastic at helping us get more out of the platform, proactively pointing out features and showing us how to actually apply them to our store rather than just listing them off. On top of the great support, the platform itself is intuitive and easy to navigate. Between Garrett's onboarding, Laura's ongoing guidance, and how straightforward the platform is to use day to day, we've felt genuinely supported every step of the way.

Consumer service was very kind and quick response time!

Clean install, straightforward setup, and the review widget looks good on our product pages without much fiddling. Star ratings pull through to Google search results, which was the main reason we chose Okendo over the cheaper options. Support has been genuinely responsive when we've needed them. Real answers from real people, not canned replies. Solid choice for a small brand that cares about how reviews look on the page.

Awesome support