Okendo: Reviews & Loyalty
Okendo: Reviews & Loyalty
Rating
4.9
feedback
1,036
chart
#996
All reviews
Rating Breakdown
Review RSS Feed
Nov. 2, 2024
It's very expensive to do the reviews and loyalty features all together. I have installed it for a few weeks and now I'm uninstalling it as I found out I'll have to pay a lot of money that I don't have since I am just starting and I want to boost reviews and loyalty. I found dozens of other apps that give the same value for WAY less. Their price is tremendously unbelievable.
Sept. 19, 2024
We were originally really excited to work with Okendo but so far our onboarding process has been disjointed, unorganized, and their team has been extremely unhelpful in helping resolve issues when we are 3 days away from launching. I've spent countless hours on their support chat with no one able to help and support and as a result we are extremely worried and wish we chose another platform.
Jan. 30, 2024
I've had this app installed and paid for it for almost 5 years (May 2019). I recently had issues where the app was not sending a rewards code after receiving a review. I hadn't changed or done anything differently. Customer service did not initially investigate my issue correctly (they rushed to a conclusion that I made an error, not them) then once I provided screenshots of the issue to prove the issue was them, it took days and days to get a response. Getting a answer on what the issue is and then also help on how to resolve it is like pulling teeth with their customer service team. Generally unhelpful. I've uninstalled the app and will not go back.
July 10, 2024
Install is very lengthy and if you don't go for the very expensive plan you have no on-boarding help so good luck with that. To get on-boarding your spending a min of $300/mo and I can tell you your better off spending with Google Adds. The reviews do ZERO for SEO. Everything I do for my Shopify cart is for business and this does nothing to attract more customers. Once there on your site reviews mean nothing. If you want a pretty little button on your site for $300/mo. then sign right up but there are many Google Review Apps you can install with Shopify for 4.99/mo. that do the exact same thing. The people are nice you deal with and they do respond. It's not the people it's the product. It just has no value added to your store. Sorry :( Update: went back and got the cheaper version and it's WAYYYYY worse. There is zero support and good luck getting it to work. Two months later and my google feed is still not working! They just email you excuses and WILL NOT get on a phone. Two months of trying and wasted all my time and money. DO NOT USE companies that have no phone support. You will regret it.
Nov. 9, 2023
So far I have found their team to be disorganized and unhelpful. There have been several delays and we've into a few road blocks (which were misrepresented during the sales process) and their team is offering no guidance or support - just lots of pushback. I'm being sent articles that don't answer my questions (instead of the onboarding specialist taking the time to answer my questions herself). They are telling me they can't do things that the sales person told me they could. The setup has been severely delayed. I'm hoping someone on their team is capable of turning this around because as of now, it's been a very disappointing experience.
Sept. 25, 2023
Okendo cannot be manually translated into a custom language. Very strange that in the basic languages Okendo has a Russian translation, this during the war with Ukraine and when sanctions are imposed on Russia. Shame on you
Aug. 12, 2023
Do not buy!!! The worst plugin I've come across and one of the worst customer loyalty I've received!!!!! I worked so hard to get my reviews with authentic photos and everything, and just one day everything was deleted but still on the site it says that I actually have reviews, you can access one of the products to see its rating and the number of reviews, but it was possible to see the reviews themselves so you'll understand what a funny situation it says that the product is rated With 5 reviews with an average of 4.8 but when I come to see the reviews it says they don't exist This is also what I tried to explain to customer service but they just don't understand and they gave me some kind of solution that the reviews came back without pictures of the products that the customers took and all the customers are called Anonymous, shocking customer service at least they answer but without a real solution and who like you know how long it takes to get reviews Do not install it!
Hi CookUpgrade, The original 110 reviews were submitted via the write a review button all using the same email address. Shortly thereafter, a redaction request was submitted to Shopify for that specific email address. Given Okendo’s strict adherence to Shopify’s data protection compliance, when we receive a redaction request for an email address we are required to do the following: -Remove the email address from every review for that customer -Change the name to "Anonymous" for every review for that customer -Remove the media from every review for that customer -Reject every review submitted by that customer If this review redaction was made in error and CookUpgrade needs additional help with importing reviews, it would be our pleasure to assist further. We can be reached via either chat or email at [email protected].
June 17, 2023
Followed the prompts to use the app and it didn;t work. Requested support via the in app chat, no response. Requested support via email twice, no response. Very disappointed that this happened with a customer review app
Hi Continuous Flow BJJ, Thank you for your feedback. We did reach out to you via email over a week ago; however, we didn't receive a reply. It's our goal to provide you with the best customer experience and resolve any issues you may have. If you could please check your inbox or your spam folder for our email, or kindly send another one to [email protected], we would be more than happy to promptly assist you. We look forward to hearing from you and assisting you further. Have a great day ahead!
Feb. 12, 2024
I was told that turnaround time for the new update is 1-2 business day, but it's been 13 days and it's still not updated.
May 23, 2022
the support is non existent. no tel support and the chat goes to Philippines that do not know anything or provide wrong information. literary spent 8 hours trying to get an answer cause it is 11 am here but 3 am there and they go to sleep after every time they reply, and you need to continue messaging trying to wake them up!
May 10, 2022
Waste of time. Okendo is bugged app with not working sequences. They are refusing to help. Completely the worst customer support ever.