Pitt Noir review for Okendo: Reviews & Loyalty

Oct. 24, 2023

I liked that the app was quite easy to set up and the possibility to give free vouchers to customers that would wirte reviews. The review form and interface look very pretty. What I don't like: The app gives you the option to include the questions widget on the product page while being on the basic plan. This means customers can write questions but you'll never know about it and won't get notified about them. Also when you are on the basic plan the sender of the email is always Okendo. Having a customer base that does not use e-mail that often makes it almost impossible to get reviews when an unknown company "okendo" writes them an email and asks for a review. Another thing is that the app can slow down your store a bit. Not heavily but quite a bit - be aware of that. Support was quick and nice!