Mālama review for Okendo: Reviews & Loyalty

Aug. 1, 2025

I really love the app—especially the attributes you can add to the review tabs, which give customers helpful buying information. The quiz AI is also impressive, though I'm still testing it. Customer support has been amazing. Kenn went above and beyond to help me - which I rarely see in customer support nowadays, and Juan responded quickly and made me feel very welcome. Even minor questions were answered with care and enthusiasm. Big thanks to both! One suggestion: while it’s great that there's a generous free version for small businesses, I wish some basic features—like removing branding or adding a simple survey or quiz—were available at a lower-tier price. I'd be willing to pay more than I do now, but the pricing jump is too steep. You might be missing out on customers like me who would upgrade with smaller, more accessible steps.