Dimples review for Okendo: Reviews & Loyalty

Very disappointing experience. They were helpful when they wanted our business and onboarding was fine, but after using Okendo for over a year, the ongoing support has been extremely frustrating. We reported serious issues with points, store credits, refunds, and tax-inclusive calculations. Okendo acknowledged the bug and promised a fix within 2–3 weeks. Three months later, it’s still unresolved, with no meaningful update despite repeated follow-ups. For an app handling customer money and rewards, this is simply not good enough. I do not recommend this app.