All reviews

Rating Breakdown

  • 5
    93% (291 ratings)
  • 4
    4% (11 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (9 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 6, 2023

Love the way they support us!

Using app

4 days

Total reviews

6

Average rating

5.0

Developer Reply

Thanks a million for your 5-star review 🤗🥰! We will share this with our team to let them know to keep up the amazing work 🌻 🌞

5 / 5 Share

Nov. 6, 2023

It works like a charm. Visual stunning and somewhat intuitive. My customers don't have to second guess their order timeline now. Service is great. Had a problem, but Tracy returned my chat within minutes and helped me solve the problem.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

5 / 5 Share

Nov. 2, 2023

Great support and functional

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hearing the positive feedback from you made my day 💙💚💛🧡 Hope for nothing but your business’s growth 🔥🚀

5 / 5 Share

Oct. 30, 2023

Awesome customer support!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thanks! It makes our day to hear that we were able to provide you with 5-star service. We’ll make sure the entire team received your feedback – they'll be thrilled to hear your kind words.

5 / 5 Share

Oct. 21, 2023

Thanks Tracy who made a wonderful work to help me to install and configure the app. It's exactly what I want

Store

INFUZEA

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words! We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

5 / 5 Share

Oct. 16, 2023

Great App!!!! I use for Years on my stores! Thanks Grace for helping me so fast :)

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Hearing the positive feedback from you made our day! Big thanks for your kind words to Grace! 💙💚💛🧡 Hope for nothing but your business’s growth 🔥🚀

5 / 5 Share

Oct. 16, 2023

The app was very easy to install and configure. Customer support responded promptly and answered all my questions. Joyce was wonderful and very knowledgable and even helped me with some custom CSS work.

Using app

About 5 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your detailed and thoughtful review! 🌟 We're so excited to be part of your business growth and success! If you need anything at all, just let us know 🥰🥰🥰

5 / 5 Share

Oct. 13, 2023

Ứng dụng rất hay, có thể tùy chỉnh cho nhiều quốc gia. Dịch vụ hỗ trợ cũng rất tốt. Cám ơn team.

Using app

18 days

Total reviews

3

Average rating

5.0

Developer Reply

Cám ơn bạn và team đã chia sẻ trải nghiệm về app và dịch vụ support của app. Chúng mình rất mong sẽ tiếp tục được hỗ trợ bạn và store trong thời gian tới!

5 / 5 Share

Oct. 11, 2023

The app works very well and the developers give excellent support. Recommended.

Using app

About 2 months

Total reviews

22

Average rating

4.4

Developer Reply

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone

5 / 5 Share

Oct. 11, 2023

Great support service. Quick response, solve the issue immediately. Easy to set up the ETAs, helps a lot because most of our proudcts are pre-order products.

Using app

About 1 month

Total reviews

5

Average rating

5.0

Developer Reply

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

5 / 5 Share

Oct. 10, 2023

It's very easy to use. The Omega Team Support is very kind.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

5 / 5 Share

Oct. 9, 2023

Very good support

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Just wanted to let you know how much your review means to us. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Have an amazing day!

5 / 5 Share

Oct. 4, 2023

Great app, team are really helpful in customisations to get it matching nicely with your design. Would recommend :-)

Using app

6 months

Total reviews

6

Average rating

5.0

Developer Reply

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your experience with our app and service support. Have a wonderful day!

1 / 5 Share

Sept. 30, 2023

Don't install this app, they say they offer a 7 day trial, they don't, they lie. I installed the application and verified that the application does not have all the features I wanted in the store as indicated. After a few minutes, I uninstalled the application, and I have an indication from Shopify that they are going to withdraw the amount from me, they offer the app for 7 days as they say, I don't understand how they try to deceive customers, then they want trust, if they try to deceive us! I will report this scam to Shopify

Using app

39 minutes

Total reviews

19

Average rating

4.4

Developer Reply

Hi there, Thank you for writing a review, we sincerely appreciate you bringing this issue to our attention. I'm sorry to hear you had such a frustrating experience with the trial time and our app's feature, that's not what we like to hear. But we would like to clarify a bit so you can understand more about this situation. Per our check, your store installed our app the first time in 2021, and re-install it 3 times after that first time based on your store history charge. So it makes sense that the trial time has ended already and your store gets charged for your new installation, this charge is automatically processed by Shopify since our app does not handle the payment process. I hope you understand. However, your feedback is valuable to us and our highest priority is our customer's satisfaction, so we want to offer you a full refund since you are not using the app right now. We have had an agent contact you for further support, and hope that we have this second chance to assist you. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email me at [email protected] Thank you, Kaylee, Leader of Customer Support.

5 / 5 Share

Sept. 15, 2023

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Receiving a positive review rating from you made our day! 💙💚💛🧡 Hope for nothing but your business’s growth 🔥🚀

5 / 5 Share

Sept. 14, 2023

Habe zuvor eine andere ETA app genutzt, bei der ich viele probleme hatte, welche auch der support nicht lösen konnte. Hier bekommt man auf seine Anliegen beim Support sofort rückmeldung und es wird geholfen. Ich kann diese App absolut empfehlen! Super Arbeit und vielen Dank an Lynn. Super Service!

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Toll! 😱 Ich war schockiert, als Shopify eine Benachrichtigung über Ihr Feedback zu unserer App gesendet hat. Vielen Dank für Ihr Teilen. Sehr geschätzt von Lynn. 🌻

5 / 5 Share

Aug. 21, 2023

Wow, this app is exactly what I was looking for! It's truly amazing. The design looks fantastic, and the customer support is exceptional. They catered to my needs perfectly. For those of you in the e-commerce business, I highly recommend this app. You won't be disappointed.

Using app

28 days

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

5 / 5 Share

Aug. 10, 2023

Wonderful customer service and a great straight forward app with lots of customizable options to tailor it to your needs. Absolutely recommend!

Using app

About 4 years

Total reviews

4

Average rating

5.0

Developer Reply

Just wanted to let you know how much your review means to us. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Have an amazing day!

5 / 5 Share

Aug. 8, 2023

This app is like having a friendly assistant in your pocket! It's super easy to use, and the customer service is amazing. They're always there to help and make everything a breeze.

Store

Justrug

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

5 / 5 Share

July 19, 2023

with the delivery estimation date, it help relieve a lot pressure on our customer support side as our customer could a rough idea of when they will receive their parcel. Omega Customer support team is amazing!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Yayyy 🎉🎉🎉 Super happy to hear you find our app helpful, engaging, and easy to use! That's our goal, so thanks so much for the lovely comments. 🚀🚀🚀 We also have some more apps that you will love, I am sure. 🥰🥰🥰