All reviews

Rating Breakdown

  • 5
    91% (63 ratings)
  • 4
    3% (2 ratings)
  • 3
    3% (2 ratings)
  • 2
    1% (1 ratings)
  • 1
    1% (1 ratings)

Reviews with Text

  • 90% (62)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 17, 2024

I am extremely satisfied with the service from Synctrack Order Tracking. They assisted me quickly and professionally with my order tracking issues. The team is clearly well-trained and knows exactly what they're doing. The support was efficient and effective, resolving my problems in no time. Such customer service is rare and definitely deserves five stars. Thank you, Synctrack, for the excellent experience!

Store

SELVANI

Using app

39 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your glowing review of the Synctrack Order Tracking app! We're thrilled to hear that our team provided you with quick, professional assistance for your order tracking issues. It's fantastic to know that our well-trained team efficiently resolved your problems and provided such excellent customer service. Your satisfaction means a lot to us! 🌟😊

5 / 5 Share

Feb. 4, 2024

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

⭐️⭐️⭐️⭐️⭐️ Thank you for the glowing 5-star review! 🌟 We're thrilled that you enjoyed our service. If you have any further feedback or needs, please feel free to let us know. Your satisfaction is our top priority! πŸš€πŸ˜Š

5 / 5 Share

Dec. 12, 2023

An excellent order tracking app, highly recommended. Customer service representative Joy responds incredibly quickly, can resolve issues promptly, and the fees are very reasonable!

Using app

About 1 year

Total reviews

12

Average rating

5.0

Developer Reply

Thank you for your excellent review! πŸŒŸπŸš€ We're thrilled to hear that you find our order tracking app outstanding and highly recommend it. πŸ˜ŠπŸ’― It's fantastic to know that Joy, our amazing customer service representative, responds incredibly quickly and can promptly resolve any issues you may encounter. πŸƒπŸ’¨πŸ”§ We appreciate your kind words. Moreover, we're glad that you find our fees very reasonable. πŸ’°πŸ’ͺ If you have any further questions or need assistance, don't hesitate to reach out. We're here to help and ensure you have a fantastic experience! πŸ™Œβœ¨

5 / 5 Share

Nov. 29, 2023

I am extremely pleased with the customer service experience of this app! No matter what issue I encountered, their team always responded with outstanding professionalism and impressively patient assistance. What impressed me the most is the swift resolution of issues. I've faced some technical challenges, but each time, the problems were resolved in a short period. Their technical support team is not only efficient but also friendly, always willing to help me tackle any concerns. This kind of professional, efficient, and friendly customer service instills in me a stronger confidence in using this app. Thanks to your outstanding team for providing such excellent support and service to users!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

We're beyond thrilled to hear about your extremely positive customer service experience with our app! 🌟😊 It's fantastic to know that our team has consistently demonstrated outstanding professionalism and provided impressively patient assistance, no matter the issue you encountered. We take pride in delivering swift resolutions to technical challenges, ensuring a smooth experience for our users. If you have any further questions or need assistance, please don't hesitate to reach out. We'll be here to support you every step of the way! πŸ‘πŸ€—

5 / 5 Share

Oct. 30, 2023

The app offers excellent value for money, and the customer service experience with OMEGA is exceptional. Anna, the representative, was incredibly patient and guided me through the entire process step by step when I didn't know anything. Highly recommended.

Using app

About 1 hour

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!

5 / 5 Share

Sept. 28, 2023

nice customer service! quick response!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

5 / 5 Share

Aug. 29, 2023

Great Customer support, Also great tracking app The support team helped me customize the tracking page.

Using app

About 5 hours

Total reviews

2

Average rating

5.0

Developer Reply

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Omega - Order Tracking app. We look forward to serving you for many years to come!

5 / 5 Share

June 12, 2023

Tracking page works very well, giving an optimal customer UX/UI. I was especially impressed with their customer service, they were very engaging at all time and swift in providing me with solutions. Would highly recommend to everyone.

Using app

6 days

Total reviews

13

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave an excellent rating. We appreciate your business. Please let us know what we can do for you in the future.

5 / 5 Share

May 10, 2023

Must have app for Shopify users, amazing customer care from Rosie, went above & beyond to assist me.

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

You're amazing for your affirmationπŸ₯°πŸ₯°πŸ₯°! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking πŸ™πŸ»πŸ˜ŠπŸ™πŸ»πŸ˜ŠπŸ™πŸ»πŸ˜Š .

5 / 5 Share

April 12, 2023

Just started using this to replace Shopify email notifications and our courier aggregator's tracking - was simple to to set up - and the responsive siupport team helped me fix some issued caused by our courier app. Great app - would recommend,.

Using app

About 2 hours

Total reviews

8

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app πŸ₯° If you need further assistance along the way, please don't hesitate to let us know. Here at Omega, keeping our customers happy is our number one priority. 🍻

5 / 5 Share

March 7, 2023

I've just downloaded and installed this app, and had a few questions. Rosie dealt with all my questions with exceptional attention to detail. I can't recommend her enough. The app is looking very promising!

Using app

About 2 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

5 / 5 Share

Jan. 9, 2023

very recommend! I'm happy with this apps. Support is helpful, easy to use. Got good support from them

Using app

5 months

Total reviews

7

Average rating

5.0

Developer Reply

You're amazing for your affirmationπŸ₯°πŸ₯°πŸ₯°! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking πŸ™πŸ»πŸ˜ŠπŸ™πŸ»πŸ˜ŠπŸ™πŸ»πŸ˜Š .

5 / 5 Share

Dec. 27, 2022

Tracy did an awesome job helping me doing the setup for this app, i was happy chatting with her and will always come back.

Store

Dazpy

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks a million for leaving a 5-star review πŸ™ŒπŸ™πŸ»πŸ™ŒπŸ™πŸ». We will share this with the whole team to let them know to keep up the amazing work.

5 / 5 Share

Dec. 16, 2022

Best app and support. They include many integrations and easy to use. This app has helped our customers to track orders accurately.

Store

Andamen

Using app

11 months

Total reviews

8

Average rating

5.0

Developer Reply

Hi, it’s great to hear that you had a positive experience with the Omega Order Tracking app. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. πŸ’—πŸ’—πŸ’—

5 / 5 Share

Aug. 24, 2022

I've used Omega's multiple apps and multiple stores and it's been very helpful to my business! Finally, thanks Anna for your support and helping my business, thanks!

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

What a wonderful review! ✨ This made our day, and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback. 😊 Much appreciated, Anna

5 / 5 Share

July 27, 2022

The customer services is fast and very charismatic. Tracy and Kaylee helped me setup and navigate through the tracking page setup, big thanks to them!

Store

AnnLian

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.πŸ’—πŸ’—πŸ’—

5 / 5 Share

April 19, 2022

This is the first time I'm using this app and will carry on to use OMEGA service because of their amazing customer service. Thank you Tracy for her fast respond at all times. Very helpful to me. Highly recommended App!

Using app

About 1 hour

Total reviews

8

Average rating

5.0

Developer Reply

Lots of love and Thank you GEON ALPS πŸ’™πŸ’šπŸ’›πŸ§‘ . Your review is so helpful for new apps like Order Tracking. We loved reading it and we hope you keep seeing exceptional value from the app. Cheers from Tracy! πŸ₯°

5 / 5 Share

April 5, 2022

Super easy to install. The customized page is a very nice feature. When I had a question Tracy was very helpful.

Using app

2 days

Total reviews

16

Average rating

4.8

Developer Reply

Wowowwww you’re so niceeee ! Thanks for your amazing review πŸ€— πŸ₯° Hope for nothing but your business’s growth πŸ”₯πŸš€ Cheers from Tracy πŸ₯°

5 / 5 Share

March 24, 2022

Best customer service experience ever! Malak walked me through how to set up my email notification step by step. I'm the worst when it comes to backend configurations and she has no idea how much I appreciate her patience with me during the entire process. Great customer service is a Unicorn in today's saturated marketplace but Malak and Stella are shining stars. Thank you both!

Using app

20 days

Total reviews

48

Average rating

4.5

Developer Reply

Hi VacationGrabs Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help. All the best, Kaylee - Omega Team

5 / 5 Share

Feb. 10, 2022

very fast and quality customeer support they make the adjastament in short time with good quality!!!

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi mozabrick.co.uk Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day! Kaylee - Omega Team