Synctrack: Returns & Exchanges
Automate returns and exchanges, return label & store credit
Rating
4.9
feedback
127
chart
#204
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
17%
-
Less than a day
35%
-
Less than a month
22%
-
Less than a year
24%
-
More than a year
2%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the app's functionality and the exceptional customer service provided by the support team. Many users highlighted the ease of use, quick setup process, and the effectiveness of the app in managing returns and exchanges. The customer support team, including members like Neil, Joy, Ben, Kaylee, and Vincent, received high praise for their prompt responses, helpful advice, and willingness to assist with customizations. Users also appreciated the continuous development of the app, with new features being added to enhance the user experience. However, there were a few mentions of technical issues and limitations, such as difficulties in linking to couriers for UK companies and some errors that required immediate fixes.
Highlights
Review RSS Feed
All reviews
Feb. 10, 2026
SyncTrack Returns is a very good and reliable app. The return process is smooth and easy to manage. Their customer support is excellent and handled all my doubts very patiently. Overall, it’s a great solution for managing returns efficiently.
Thank you so much for the thoughtful review! 😊🌟 We’re really happy to hear Synctrack: Returns & Exchanges has been reliable for you and that the return process feels smooth and easy to manage. It’s also great to know our support team could patiently address all your questions 💙 We truly appreciate your feedback and are glad the app is helping you manage returns more efficiently. Thanks again for choosing Synctrack: Returns & Exchanges — we’re always here if you need any assistance! 🙌🚀
Feb. 7, 2026
Amazing support from the Synctrack team! They helped me with the entire setup and made everything super easy to understand. The team was fast, patient, and very knowledgeable. They answered all my questions and made sure everything was working perfectly before wrapping up. I truly appreciate the excellent service—highly recommend Synctrack to anyone getting started!
Thank you so much for this amazing and detailed review! 😊🌟 We’re really happy to hear the team could guide you through the entire setup and make everything clear and easy to follow. Knowing the support was fast, patient, and thorough — and that everything was confirmed working before finishing — truly means a lot to us 💙 Your recommendation is greatly appreciated. Thanks again for choosing Synctrack: Returns & Exchanges — we’re always here if you need any help as you continue using the app! 🙌🚀
Jan. 19, 2026
Needed to contact support only for some help in customizing. As usual, it was fast and really good. I'm discovering their applications, and they're really helpful for my site.
Thank you so much for your kind feedback 😊 We’re really happy to hear that your experience with Synctrack Returns & Exchanges app has been positive and that our support team was fast and helpful when you needed assistance with customization. Making sure merchants can tailor the app to fit their store perfectly is something we truly care about ✨ It’s also great to know that as you discover more of our applications, they’re proving useful for your site. Your trust means a lot to our team. If you ever need further help with Synctrack Returns & Exchanges app or any of our other apps, we’re always here to support you 🚀💙
Dec. 11, 2025
Customer support is fantastic, the product works as expected!
😊 Thank you so much for your wonderful feedback! We’re really glad to hear that you find the customer support for Synctrack: Returns & Exchanges app fantastic and that the product works exactly as expected 💛 Your satisfaction truly means a lot to us, and we’ll keep improving the app to make your returns and exchanges process even smoother, more automated, and easier to manage. Thanks again for choosing Synctrack! 🚀
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