Rating

4.9

feedback

150

Reviews

chart

#134

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    13%
  • Less than a day
    25%
  • Less than a month
    28%
  • Less than a year
    32%
  • More than a year
    1%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the user-friendly development, excellent customer service, and prompt support. Many users highlighted the ease of setup, extensive configuration options, and the ability to manage returns efficiently. The app's support team received high praise for being helpful, quick to respond, and proactive in addressing users' needs. Users also appreciated the continuous updates and improvements made by the development team based on customer feedback. However, there were a few users who faced issues with technical aspects and felt that the app did not meet their expectations in terms of functionality.

Highlights

Positive user experience, user-friendly development, excellent customer service
Efficient return management, extensive configuration options
Prompt and helpful support, proactive development team
Continuous updates and improvements, ease of setup
Technical issues, functionality concerns

Rating Breakdown

  • 5
    94% (141 ratings)
  • 4
    5% (7 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 10, 2025

Good app and very efficient help with the live chat provided. Ben and Lynn both have been very helpful !

Using app

About 7 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the lovely feedback on Synctrack: Returns & Exchanges app! 😊 We're so glad to hear the app is working well for you and that Ben and Lynn were able to provide efficient and helpful support via live chat. πŸ’¬πŸ™Œ Your satisfaction means a lot to us β€” thanks for choosing Synctrack! πŸ’–πŸ“¦βœ¨

5 / 5 Share

March 25, 2025

I am very much satisfied with the user friendly development of this App and on top of that Customer service support that I get is excellent very prompt and very timely support..

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your wonderful feedback! 😊 We're thrilled to hear that you're satisfied with Synctrack: Returns & Exchanges and that our customer support has been prompt and excellent! πŸš€ Your support means a lot to us. If you ever need anything, we're always here to help. Happy selling! πŸŽ‰πŸ›οΈ

5 / 5 Share

Jan. 28, 2025

thanks so Samuel, i did not knew about this tool also Samuel explained it quite well, and i'm convinced that i am in need for this tool and it will make it alot easier

Using app

About 1 hour

Total reviews

5

Average rating

5.0

Developer Reply

You're very welcome! 😊 A big shoutout to Samuel for doing such a great job explaining the tool it sounds like he really nailed it! πŸ™Œ We're so glad to hear that you're convinced and excited about how this tool will simplify things for you. If you ever have more questions or need assistance, we're always here to help. Best of luck, and enjoy using the tool! πŸš€βœ¨

5 / 5 Share

Jan. 27, 2025

Great app for managing returns! Extensive configuration options, ability to connect several stores is something we were looking for. Additionally, great support. Thank you Tracy for your help :D

Store

Tortli

Using app

44 minutes

Total reviews

10

Average rating

5.0

Developer Reply

Thank you for the wonderful feedback! 😊 We're so glad to hear that the app is meeting your needs for managing returns and offering the configuration options you were looking for plus the ability to connect several stores! 🌟 A huge shoutout to Tracy for providing great support she’ll be thrilled to hear your kind words. πŸ’– If you ever need further assistance, we’re always here for you. Thanks again! πŸ™Œβœ¨

5 / 5 Share

Jan. 22, 2025

We are in the phase of trial and testing, but the support from the team is incredible. Very helpful and quick answers to resolve our questions and problems. They have even released a few features what we requested.

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 😊 We're thrilled to hear that you're enjoying the trial and testing phase and that our team has been able to provide quick and helpful support. 🌟 It’s especially exciting to know that we could release features based on your requestsβ€”that's what we’re here for! πŸš€πŸ™Œ If you need anything else or have more suggestions, we’re always happy to help. πŸ’–

All reviews

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