OMNI Memberships & Loyalty CRM

Sept. 19, 2025

The program is great! Super easy to use and simple to set up different programs and rewards for each member tier. We’ve already seen more members signing up and redeeming rewards — a solid pick for any Shopify store looking to build a membership program. The Wave Commerce team has also been really supportive and responsive. Definitely recommend.

July 12, 2025

We couldn’t be happier with Wave Commerce’s OMNI loyalty app. It was super easy to set up, and it works perfectly with Shopify POS. Rewarding our customers at checkout is smooth and simple. The Wave Commerce team was incredibly supportive, guiding us through the process, and the app has already made a big difference in customer engagement. Highly recommend it to any new Shopify store owner

June 4, 2025

OMNI has made managing our customer memberships so much easier. Setting up different membership levels and rewards was straightforward, and our customers love being able to earn and use points both online and in our physical store. The app works smoothly with Shopify and the POS system, so everything stays in sync. Whenever we had questions, the support team was quick and helpful. Overall, OMNI has helped us build stronger relationships with our customers and increase repeat business. Highly recommended!

May 16, 2025

Recommended for stores that want a different loyalty app, the user interface is clear and simple, and the technical support is responsive

Feb. 18, 2025

We are a newcomer in Shopify and found a lot of difficulties when setting up the website, while OMNI supports us in the ways they could offer and helped us to inplement the loyalty system and customer page setup, which are effectively enhanced our website vibes and image to our new customers. The features and visual are great and impressive. I would recommend this app for all the stores.

Jan. 22, 2025

OMNI is a fantastic tool for managing our membership program. It's very easy and convenient to use, allowing us to quickly create and customize rewards. The standout feature is the exceptional support from Cadence, who always provides fast and helpful responses. Highly recommended!

Dec. 6, 2024

I would like to highly commend Stuart from OMNI for his exceptional support since I transitioned our membership rewards to OMNI. Recently, a customer encountered an issue where their previous spent amount was lost after an update. Stuart promptly worked with the engineers to create a manually adjustable tier, allowing me to compensate the customer fairly. His dedication and problem-solving skills are truly impressive. Highly recommended!

Nov. 29, 2024

The app has been a valuable addition to our store, offering features like membership tiers, loyalty points, product redemption, and pay-with-points options that align well with our needs. Its straightforward interface makes it easy to track points and redeem rewards, helping us keep members engaged and strengthen customer loyalty. The support team, including consultants and engineers, has been professional, responsive, and supportive throughout the setup and beyond. While the app already performs well, we look forward to future enhancements in the interface and new features to expand marketing and CRM capabilities. Overall, we would recommend it for managing loyalty programs.

Nov. 11, 2024

OMNI not only expand your member database but also keep members engaged and retained with instant rewards and automated flows. By unifying online and in-store memberships, including integration with Shopify POS and other POS systems, OMNI unlocks the power of omnichannel CRM & loyalty. The advanced membership management features, such as VIP tiers and Paid Memberships, provide a tailored experience for customers. With options like birthday campaigns, winback flows, and more, there are endless ways to reward your customers and keep them coming back for more. Highly recommend

Oct. 14, 2024

Very easy to use and the customer service is very helpful and prompt in reply. They cater to our required customization very well allowing us to achieve our CRM goals! Highly recommended to stores looking for a seamless app for loyalty program!

Sept. 3, 2024

I recently started using the loyalty program, and I must say it's incredibly easy to use. The interface is user-friendly, making it simple to track points and redeem rewards. Everything is straightforward, and I never have to guess what to do next. Also integrated with Shopify POS, making O2O very seamless.

Aug. 29, 2024

We have been impressed with the response time and the effort made to help us through teething problems. We like to see the way the app is evolving to meet the needs of customers. Thank you.

July 17, 2024

This apps is remarkable. Great customer and backend interface and also easy to use. Functions included VIP Tiers, points, pay with points also very useful and fit in my store. Consultants are professional and supportive all the time. We would recommend this app to you without any reservations.

June 28, 2024

We are excited to have OMNI loyalty app onboard to our website, the app is an out-of-the-box solution with innovative, clean and user-friendly interface and configuration, it offers seamless integration with Shopify POS and backend systems, enhancing customer experience when checking and updating their profiles and rewards. On a business perspective, we find that the setup is very easy and straightforward which can quickly respond to market demands, and on a customer standpoint, the design is intuitive and simple both on membership account creation and profile page. The team had provided a meticulous support and guidance throughout the whole project from legacy migration to OMNI launch, they were very responsive and organised which ensure that we meet our tight delivery schedule. We are eagered to explore the full potential of this app to boost our business in future.

June 17, 2024

A great app for Shopify merchants looking to boost customer loyalty and increase sales. The program offers a thorough catalog of features such as VIP tiers, special point-earning campaigns, and a range of rewards for shopper redemption. There's also a deep integration with Klaviyo, which allows you to send personalized messages to shoppers when they register, earn points, upgrade to a new tier and more!

June 28, 2024

With OMNI integration with our CRM system, we are able to drive real online & offline loyalty and reward customers with points per their purchase at every touchpoint. Customers can also redeem reward from online store and use at retail channels. A truly seamless top notch customer experience! Consultants are professional and supportive.

May 23, 2024

The app has deep integration with Klaviyo which allow us to build loyalty flows & effectively driving customer reengagement. We can pamper customers by setting different earning ratio per promotion campaign & select different products or offers for customers to redeem with points. These aligns perfectly with the brand's objectives. It's a winning combination that enhances customer loyalty and delivers a seamless redemption experience.

May 19, 2024

The team behind the app is truly dedicated, consistently sharing best practices and valuable insights with us. The team has built a custom feature for our customers to redeem coupons for redemption at trade retail chains (e.g. Mannings, Watsons, HKTV, SASA, Wellcome, ParknShop, etc) which literally count for thousands of touchpoints in Hong Kong! It is user friendly and supports multiple languages, e.g. Traditional Chinese & English.

April 24, 2024

This app is absolutely fantastic! It seamlessly integrated with my store and allowed me to create a customized loyalty program that perfectly aligned with my brand. The app's user-friendly interface, practical customer engagement tools, and excellent customer support have significantly impacted my business. I highly recommend this app for any Shopify store looking to boost customer loyalty and drive sales.

Jan. 15, 2024

The POS function of the loyalty app is outstanding. It offers a comprehensive view of customer profiles, including their tier progress and earned points. What sets it apart is the ability to easily redeem products directly at POS. This feature enhances the convenience for both customers and our business, making the redemption process seamless and efficient at all sales channels.