Gena Penn review for Omnisend Email Marketing & SMS
April 1, 2023
3.5 Stars for Omnisend & Long Wait Times Omnisend is a great email platform, but not without its convoluted processes and cumbersome automation triggers. I experienced some reps that made me wait 10+ minutes between responses and questions. 5 Stars for Olesia and Deniz Customer service agents, Olesia and Deniz, are gems. They helped me navigate several challenges. They were adept in Omnisend, helpful and supportive, ensuring all my questions were answered and my issues resolved. They helped me overcome a significant hurdle that will positively impact our email marketing efforts. They are the reason I did not cancel the service.
Aloha! We appreciate you taking the time to review Omnisend! It's wonderful to hear that you found the platform valuable for your email marketing needs and that Olesia and Deniz gave fantastic customer service and assistance in navigating hurdles. After reading your review, we gave them a raise đ We're sorry to hear that you encountered some delays and convoluted processes during your time with us. As they say, good things come to those who wait, but we understand that waiting can be frustrating. Rest assured, though! We're constantly working to streamline our processes and reduce wait times, so you can spend less time waiting and more time designing compelling email campaigns. Thanks again for choosing Omnisend as your email marketing platform, and we hope to continue providing you with outstanding service in the future!
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores