All reviews

Rating Breakdown

  • 5
    89% (2,641 ratings)
  • 4
    4% (124 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (25 ratings)
  • 1
    5% (145 ratings)

Reviews with Text

  • 93% (2,738)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 24, 2026

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Five stars, no words needed! We're glad Omnisend is working well for your store, and we're here whenever you need us.

5 / 5 Share

May 20, 2026

Help is always at the tip of my fingers on Omnisend. None of my questions are dumb and it's like having a personal tutor along side! I appreciate the support and the speed of answers.

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

No such thing as a dumb question here, and it's great that's come through in your experience. Fast, reliable support is something we take seriously, and it's rewarding to hear it's making a difference for you.

5 / 5 Share

May 20, 2026

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

A 5-star rating says it all! We're glad Omnisend has been delivering for you, and we'll keep it that way.

2 / 5 Share

May 20, 2026

Omnisend may seem simple on the surface, but it hasn’t been. They helped me migrate over from Yotpo, and I had only recently started sending SMS campaigns when my account was suspended due to a high number of unsubscribes. Honestly, that was fine with me because I needed to clean up my contact list anyway. Now, however, I’m being put through a long process just to reactivate the account. On top of that, customer support has been very slow to respond throughout the process, which has made resolving the issue even more frustrating. At this point, I’m already looking for a new provider, and I’d recommend choosing carefully when selecting an SMS and email marketing platform.

Using app

6 months

Total reviews

5

Average rating

3.6

Developer Reply

Thank you for sharing your experience. Migrating platforms and then running into a suspension shortly after is genuinely disruptive, and we understand why this has been frustrating. When a high volume of unsubscribes occurs in a short window, our systems flag it automatically. This is in place to protect sender reputation and deliverability for all users on the platform, since unchecked sending patterns can cause lasting damage to a domain. Even when the intent is legitimate, like cleaning up a list post-migration, the review process still needs to run its course to make sure everything checks out. We hear that it felt slow and heavier than expected, and we appreciate your being direct about it. A member of our senior support team has already reached out to you directly to help move things forward. We'd genuinely welcome the opportunity to turn this experience around.

5 / 5 Share

May 19, 2026

I am so excited to be working with Omnisend.

Using app

About 1 month

Total reviews

6

Average rating

5.0

Developer Reply

We're thrilled to have you with us! Your excitement means a lot, and we're here to help you achieve strong results as you build and grow your business.

5 / 5 Share

May 16, 2026

Great so far!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Happy to hear you're having a positive experience so far. Looking forward to supporting your success as you dig in further.

5 / 5 Share

May 15, 2026

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the 5-star rating! We're thrilled to be part of your marketing stack and helping you drive results.

5 / 5 Share

May 13, 2026

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Really appreciate the 5 stars! It's great to know you're happy with Omnisend.

1 / 5 Share

May 12, 2026

Not user friendly

Using app

6 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for taking the time to share your feedback. We always want to better understand which parts of our platform customers feel are not user friendly, so we’re glad we had the opportunity to learn more about your experience. We understand how important it is for automations and SMS workflows to feel intuitive, especially when you’re trying to set things up quickly and efficiently for your business. In this case, the current limitation around dynamic product details in back-in-stock SMS messages did not align with what you were looking to achieve. Our team did their best to clarify how the feature currently works and offer alternative solutions, including combining SMS with email for a more complete back-in-stock experience. We also shared your feedback internally with our product team for future consideration. We genuinely appreciate you sharing your perspective, as feedback like this helps us continue improving both the platform and the customer experience.

5 / 5 Share

May 12, 2026

Very good, especially for beginners

Store

maxcasa

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sharing this! It's great to hear Omnisend is working well for you as you're getting started. We designed the platform to be intuitive so you can focus on growing your business instead of wrestling with complicated tools. We're here to support your success every step of the way.

5 / 5 Share

May 10, 2026

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the 5 stars! We're glad to be part of your success.

5 / 5 Share

May 10, 2026

J’ai utilisé Omnisend pour la première fois afin d’envoyer ma toute première newsletter et j’ai vraiment apprécié l’expérience. Les étapes de création sont simples et faciles à comprendre, même lorsqu’on débute dans le marketing par courriel. J’ai particulièrement aimé le fait de pouvoir s’envoyer un email test avant l’envoi final, ce qui permet de vérifier le rendu et d’être plus en confiance. Les templates proposés sont beaux, professionnels et très pratiques pour les débutants. Je recommande définitivement Omnisend à ceux et celles qui souhaitent commencer à créer des newsletters facilement et efficacement.

Using app

7 months

Total reviews

6

Average rating

5.0

Developer Reply

Merci pour ce retour! 🙌 It's wonderful to know the platform made your first newsletter simple and stress-free. The test email feature and templates are there to give you confidence as you build, and it's great to hear they worked well for you. Thanks for recommending us to others just getting started!

5 / 5 Share

May 10, 2026

Intuitive enough and plenty of instruction if needed. A plentitude of features that cann drive real results. Wish we had signed up sooner. Ideal for the smaller, upscaling business without becoming overwhelming (like Klavyio).

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for sharing this! We built Omnisend to be powerful without the overwhelm, especially as businesses scale. It's great to hear the features are driving real results for you and that the balance feels right. Glad you're with us now!

5 / 5 Share

May 10, 2026

Fácil de utilizar y eficiente

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

¡Gracias! It's great to know the platform is delivering on both ease and efficiency for your business.

5 / 5 Share

May 10, 2026

Intuitive, simple to use for shopify

Using app

About 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Love hearing that! Simple and effective is exactly what we're going for. Thanks for sharing your experience.

5 / 5 Share

May 9, 2026

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you! We're here to support your business as it grows.

5 / 5 Share

May 8, 2026

Using app

Over 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much! Looking forward to supporting your continued success.

5 / 5 Share

May 7, 2026

I switched to omnisend from a different platform and I have loved it! It's so much easier for me to use and the price tier is great for my small business. I've recommended it to all of my friends with small businesses.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the recommendation and for trusting us with your marketing! It's great to hear the switch has made things easier and that the pricing works well for your business. We're here to support your continued success.

5 / 5 Share

May 6, 2026

A seamless approach to marketing. Highly recommend.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

We really appreciate the recommendation! It's great to hear that our approach is working smoothly for you. We're here to support your continued success.

5 / 5 Share

May 6, 2026

I was struggling do some back of house work and Thiago patiently walked me through each and every step AND helped me troubleshoot what I had done wrong on GoDaddy's side. I literally couldn't have done it without the awesome help and customer support. Thank you!

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for this feedback! We're really happy our support could guide you through each step and get everything sorted. That kind of hands-on support is what we're here for, so you can keep building your business without the roadblocks.