Omnisend Email Marketing & SMS

That five-star rating means a lot to us. Omnisend is built to make email and SMS automation feel effortless for ecommerce brands, and knowing it's delivering for you keeps us focused on what matters. Excited to keep supporting your success.

That's a real compliment coming from someone with high standards for design. We put a lot of work into making customization feel intuitive and genuinely flexible, so this hits the mark. Really glad Omnisend has made a difference for your promotions and sales!

That 5-star rating genuinely means a lot to us! We built Omnisend's AI marketing and email automation tools to help ecommerce brands get real results without the complexity, and knowing it's landing well keeps us pushing forward.

Thank you for taking the time to share your experience. We’re sorry this situation has been so frustrating, especially after moving a large subscriber base to Omnisend and expecting to continue sending at your previous volume. We’d like to clarify that your Unlimited plan does allow you to send emails to your full contact list. After investigating your campaigns, our Deliverability team found that your SPF, DKIM, and DMARC records were configured correctly. The issue was that Gmail temporarily rate-limited your domain after detecting a sudden increase in sending volume. This is an inbox-provider restriction related to sender reputation, rather than Omnisend blocking your emails or preventing you from using the sending capacity included in your plan. It's not something we can override, but it is something we can help you navigate. When moving to a new email marketing platform, mailbox providers can treat the new sending activity differently, even when the same contact list and domain were used previously. For this reason, our team recommended temporarily reducing volume and gradually warming up the domain before returning to full-list sends. Regarding your billing concerns and refund request, these are being handled directly by our team. For privacy, we can’t discuss account-specific billing matters publicly. We do, however, want to be clear that we take accusations such as “scam” or “theft” seriously. The delivery issue experienced here was related to Gmail’s deliverability controls and not Omnisend restricting access to the service you purchased. Most importantly, we want to help you move forward successfully. Our Deliverability team, Onboarding Manager, and your dedicated Account Expert are all ready to work with you on warming up your domain, rebuilding its sending reputation, and safely scaling back toward your full audience. We’re committed to supporting you through that process and helping set your account up for long-term success with Omnisend.

That 5-star rating means a lot to us! We're glad Omnisend's AI-powered email and SMS automation is making a difference for your store. We're always here when you need us.

Appreciate you saying that! We put a lot of care into making AI-powered ecommerce marketing feel simple and effective. Glad it's showing up for you.

Thank you for sharing your experience. We’re sorry for the frustration this situation has caused, especially after being with Omnisend for several years. To clarify, the account was suspended after our systems detected recent campaign activity that appeared unusual compared with its previous sending history. Our team identified messages containing suspicious content related to an alleged account or payment issue, with links directing recipients to an unrelated external domain. Out of caution, and to protect both your contacts and your sender reputation, the account was suspended while we investigated. We've reached out to you directly on multiple occasions to clarify whether you recognized and authorized these campaigns. We're still waiting to hear back, and we genuinely want to help get this resolved as quickly as possible. If you did not send these campaigns, there's a real possibility your account was compromised. Please reply to our team's messages so we can walk you through the next steps together. We're ready to act as soon as we hear from you.

¡Muchas gracias! Easy-to-use tools that actually deliver results - that's exactly what we aim for. Hope it keeps supporting your store's growth every step of the way.

That means a lot! Omnisend is built to make email and SMS work together seamlessly, so ecommerce brands can automate smarter and focus on what drives real results. Glad it's hitting the mark for you.

Fast, friendly, and going the extra mile with video and screenshot support - that's exactly the standard we hold our team to. Really glad your issue got sorted so quickly. Thanks for the kind words, they mean a lot to us!

Switching from Klaviyo after years is a big move, so we're really glad the migration felt effortless on your end. It's great to hear your account manager made such a difference getting your flows, segments, and campaigns in shape. That kind of hands-on support is exactly what we want every customer to experience. Thank you for sharing this!

That enthusiasm is the perfect starting point! Building a loyal community around your art shop takes consistent, meaningful communication, and that's exactly where Omnisend shines. Wishing you a strong start and plenty of momentum ahead.

Five stars say a lot 🙌 We're glad Omnisend is working well for your store. Our AI-powered email and SMS automation is built to help ecommerce brands like yours run smarter campaigns and drive real results.

That five-star rating is genuinely appreciated, thank you! Whether it's email automation, SMS campaigns, or our AI-powered workflows, we're here to keep supporting your growth every step of the way.

Five stars says it all! We're glad Omnisend's AI-powered ecommerce marketing is working for your store. Here's to more revenue and less manual work ahead.

Thank you for taking the time to share your experience. We’re sorry this situation has been so frustrating, particularly with the volume of messages reaching your inbox and the disruption to your automations. We also regret that your initial support experience didn’t make an already difficult situation easier to navigate. Given the seriousness of your concerns, our Deliverability team reviewed the case in detail. The messages reviewed were bounce notifications resulting from your email address being spoofed as the sender of messages sent elsewhere. In this type of spoofing, someone external can forge a domain in the “From” field without needing access to the mailbox, website, or Omnisend account. When those messages cannot be delivered, failure notices can be returned to the address they falsely claimed to originate from. An SPF record does not generate spam, provide access to a mailbox, or enable someone to send through an Omnisend account. It tells receiving mail servers which services are authorized to send email on behalf of a domain. We do understand why the timing made the issue appear directly connected to the SPF change. With the previous, stricter configuration, unauthorized messages could be rejected earlier in the delivery process, before a bounce notice was generated. Changing the configuration affected how some receiving servers handled those messages, which could make the existing spoofing activity visible through bounce notifications. To help address the underlying issue, our team has recommended strengthening DMARC enforcement, which is designed to help receiving servers handle messages that falsely claim to come from your domain. We’ve also requested the original email files with their full routing information so our Deliverability team can investigate the source further and provide the most appropriate guidance. We also recognize your concerns about your automations stopping after Omnisend was no longer included in your domain authentication, as well as the communication, billing, and support experience surrounding that period. These account-specific concerns are being reviewed directly with you to ensure they receive the proper attention. We appreciate the time you’ve spent raising these concerns, and we want you to know that your experience matters to us. While our investigation indicates that Omnisend did not cause the underlying spoofing activity, we understand why the timing and volume of these notifications led you to connect the two. We remain committed to supporting you, addressing the concerns you’ve raised, and ensuring you receive the level of attention and assistance you expect from our team.

Glad our team could make a difference! Knowing you felt supported means a lot to us. We're always here to keep things running smoothly for your store.

That 5-star rating is genuinely appreciated! Omnisend's AI marketing tools are built to help ecommerce brands grow on their own terms, and knowing we're hitting the mark means everything.

¡Muchas gracias! That kind of confidence means a lot to us. Omnisend's email and SMS automation is built to help ecommerce brands get real results, and knowing it's your go-to keeps us motivated to keep delivering.