Omnisend Email Marketing & SMS

Thank you for taking the time to share your experience. We completely understand how frustrating this situation must have felt, especially if you assumed that uninstalling the app would automatically stop all charges. We’re truly sorry for the inconvenience this caused. To clarify, SMS subscriptions are fully managed on the customer side and do not cancel automatically when the app is uninstalled. This is why the charges continued, the SMS plan remained active inside your Omnisend account until manually cancelled. Regarding your interaction with our support team, we did provide clarification on how SMS billing works and the steps needed to cancel the subscription. That said, we’re sorry if this wasn’t as clear or helpful as it should have been. Our team will contact you shortly to revisit the matter and offer further guidance where needed.

Thank you for taking the time to share your experience. We sincerely apologize for the frustration this situation has caused. We fully understand how important it is to be able to send campaigns without disruption, and we’re truly sorry for the inconvenience and for any misunderstandings that may have occurred during the troubleshooting process. We never intend to place blame, and we genuinely appreciate the time you spent testing across different devices and browsers. Based on our investigation, we were not able to reproduce the issue on our side, nor did we receive similar reports from other customers, which leads us to believe this may have been an isolated case. That said, we recognize how disruptive this was for you, and we’re sorry it impacted your experience. Regarding the concerns you raised about billing, our senior support specialist has reached out to you directly to continue the conversation and make sure everything is reviewed thoroughly. While we cannot discuss account-specific outcomes publicly, please rest assured that every case is evaluated carefully and in accordance with our policies. If you would still like us to continue investigating the root cause of the issue or provide further clarity on what may have happened, our team remains fully available and ready to assist.

Thank you for the 5-star rating — we’re glad Omnisend is supporting your marketing as you grow.

Thank you for taking the time to share your experience with us. We’re sorry to hear that the SMS estimate shown during signup felt misleading — we understand how disappointing that must have been. When you upgrade to the Pro plan, you receive monthly SMS credits equal to the price of your plan. The number of SMS messages shown during signup is always an estimate because actual SMS costs vary by country and by message length. This means the system can’t display a guaranteed fixed number, only an approximate value. In your case, you did receive your full monthly SMS allowance. The credits were used more quickly because SMS messages sent to the UK are more expensive compared to the U.S. rate used for estimation, which reduces the total number of messages that can be sent with the same credit amount. To help clarify this during signup, the plan page includes an information (“i”) icon next to the estimate, noting that the actual number of SMS may differ based on recipient country pricing. Still, we understand how this could have been confusing, and we appreciate you bringing it to our attention. We will be using your feedback to improve the clarity of our signup process — especially around how SMS estimates are communicated — to ensure this information is even clearer for future users.

Thanks for the stars — we’re here to help you scale every step of the way.

Thank you for the feedback — we’re glad Omnisend feels easy to navigate and supports your marketing as you grow.

Thank you for the feedback. We’re glad to hear you’re satisfied with both the platform and the support — our team is always here to help you move forward with confidence as your marketing grows.

Cheers for the stars — thrilled to be part of your growth toolkit.

Thank you for the great feedback — we’re glad Omnisend’s email and SMS tools feel easy to use and help support your customer communication as you grow.

Thank you for sharing your experience. We’re glad Mathias was able to clarify the subscriber issue and offer guidance to help prevent it moving forward. Support moments like this are important for keeping your marketing running smoothly as you grow, and we’re happy the service landed well.

Thank you for the feedback — we’re glad Omnisend feels easy to navigate and supports your marketing as you grow.

Thanks for the 4 stars — we’re glad you’re having a good experience, and we’re here to make it a 5-star one.

Thanks for the stars — we’re here to help you scale every step of the way.

Appreciate the rating! Excited to keep supporting your growth.

Thanks for the 5 stars — here’s to growing your business with confidence!

Merci beaucoup ! So glad to hear you’d strongly recommend us — we’ll keep earning that trust with every step you take as you grow your business.

Thank you for the positive note — we’re glad to hear Omnisend Email is working well for you and supporting your marketing efforts as you grow.

Thank you, Tom. We’re grateful you’ve been with us for three years, and it means a lot to hear Omnisend has become a core part of your marketing stack after moving from Mailchimp. We’re especially glad our Customer Success team has been able to support and optimize your growth along the way.

Merci beaucoup ! We’re really glad to hear the support felt patient, proactive, and genuinely helpful. You deserve smooth, stress-free guidance every time — and we’re here to make sure you get exactly that.

Thank you for the kind words about Saleh. We’re glad to hear he was able to support you — our team is always here to help you keep your marketing running smoothly as you grow.