Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,777
chart
#59
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
5%
-
Less than a month
20%
-
Less than a year
44%
-
More than a year
27%
Reviews Summary
The reviews for the Omnisend Shopify App are mixed, with both positive and negative feedback. Positive aspects include quick and helpful customer service, easy navigation, and user-friendly features. Customers appreciate the support team, mentioning specific names like Baarath, Deniz, Dilara, and Karine for their excellent assistance. The app is praised for being easy to use, with seamless integration with Shopify and efficient email marketing capabilities. On the other hand, negative reviews highlight issues such as high pricing for small businesses, difficulties in obtaining refunds, hidden charges, and technical problems like email sending errors and syncing issues with Shopify. Some users also express dissatisfaction with certain features like the review section and limited design options.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 25, 2024
I was encountering some issues with the domain set up and Omisend team Dilara and Eduarda are amazing and very dedicated to help me out. The issue i was facing has something to do with Godaddy which takes longer than expected to solve but both of them were supporting me the whole way with very clear instructions and patience. Highly recommended!
July 24, 2024
Definitely recommend. We have been using Omnisend for almost 3 years and love it. They have continued to make improvements and their support is quick, helpful and human rather than bot. Most recently Maria helped us work through an issue.
July 24, 2024
This used to be one of my favorite email apps - until they stopped providing customer service that's not an AI bot.
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