Omnisend Email Marketing & SMS for Shopify

Omnisend Email Marketing & SMS

Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores

Rating

4.8

feedback

5,660

Reviews

chart

#64

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    5%
  • Less than a month
    20%
  • Less than a year
    44%
  • More than a year
    27%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with users praising the excellent customer service provided by the support team. Customers appreciate the quick responses, helpful guidance, and patience exhibited by the support representatives, such as Baarath, Agustin, Maria, and others. The platform itself is described as easy to use, with great features for email marketing and automation. Users find the app to be user-friendly, with smooth integration with Shopify and effective email campaign creation tools. However, there are a few negative reviews highlighting issues with the app's functionality, such as problems with domain verification, automations not working as expected, and challenges with the email editor. Some users also expressed dissatisfaction with the support team's responsiveness and problem-solving abilities in certain situations.

Highlights

Excellent customer service and support
User-friendly platform with effective email marketing tools
Issues with app functionality and support responsiveness

Rating Breakdown

  • 5
    89% (5,056 ratings)
  • 4
    5% (291 ratings)
  • 3
    1% (44 ratings)
  • 2
    1% (39 ratings)
  • 1
    3% (183 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 11, 2024

Compared to other apps of the same type, this app has a simpler and more convenient interface. In addition, the customer service is also very patient, heartfelt thanks to customer service Beran service, you are really professional and great, very timely to solve my problem.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

April 10, 2024

We are very happy with our use of Omnisend for 2 years for our marketing automation emails and other campaigns, we prefer the interface more than the other big competitor for email marketing - you probably know which we have in mind. Karine from support was very quick and helpful, when we had questions.

Using app

--

Total reviews

8

Average rating

4.5

5 / 5 Share

April 10, 2024

i love Augustin, he is SUCH a pleasure and hardworker. Everytime I have a question, he always resolves my problem swiftly and directs me to the right path. I am not very technical but he always manages to explain things in simple language that I can understand and implement. The platform is great, ive been using it for years. It does the job if you dont have technical background and want to keep things efficient and simple.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 9, 2024

Superb experience with the entire Omnisend platform! Everyone on the customer service team is so helpful and issues are resolved quickly.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, We're thrilled to hear that you had a superb experience with Omnisend! Our customer service team is dedicated to providing helpful assistance, and we're delighted to know that your issues were resolved quickly. Thank you for your kind words and for choosing Omnisend! If you need anything else, you know where to find us.

5 / 5 Share

April 9, 2024

My favorite thing about his app is the excellent customer support. The OS staff is very knowledgeable and works tirelessly day and night to answer my random and technical questions - all with an amazing attitude of service. I want to give a shoutout to some of these excellent support staff who have helped me many, many times: Agustin, Luiz, Diego, Sila, Didem, and Maria. Thank you for all your help.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your amazing feedback! We're delighted to hear that our agent provided you with such helpful assistance. We strive to make every step easy for our customers, and it's great to know that our team's knowledge and guidance made a difference for you. We appreciate your business and look forward to serving you again in the future!

All reviews

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