Omnisend Email Marketing & SMS
The reviews for the Shopify App are overwhelmingly positive, with users praising the efficient campaign sending, user-friendly interface, excellent customer service, and seamless integration with Shopify. Users appreciate the helpful and patient support team members like Sanya, Beran, Thiago, Isabelle, and Johnny who have assisted them with various issues. The app is described as more user-friendly and less complex than competitors like Klaviyo, making it a preferred choice for many. However, there are a few negative reviews mentioning issues with customer support response times, account suspension, and difficulties in downgrading subscriptions.
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I loved the way customer service is handled very good people who know exactly what they are doing
Competence and care from a support team is something you notice immediately, and we're really glad that's what you got. Thanks for the feedback - it genuinely motivates the whole team to keep that bar high!
Great app. every time I run in to an issue, the support team is always there 24/7 to help you. Thanks Mathías and Beran for your help.
Reliable support makes all the difference when you're running a store, so we're really glad the team was there when you needed them. Your feedback means a lot and won't go unnoticed. Thanks for taking a moment to share it!
So easy to use, and I love their templates. I have zero previous experience with email marketing, but I didn't really need it. And the price is right, too -- free, while I grow my list, then very reasonable as I grow.
Starting with zero experience and hitting the ground running says a lot about how intuitive the platform really is. The pricing structure is built to support you early on and stay reasonable as your list grows. That's exactly the kind of start we want every store to have.
Overall a great app. Support is excellent once you get passed their bot (don;t trust the bot!)
Really glad our support team came through for you - that's exactly what we're here for. We hear you on the bot, and we appreciate the honest feedback. Good to know the human side of our team made up for it!
Its really a great interface -- I got the hang of it fast (and that's saying something!)
That's always great to hear - getting up to speed quickly makes a real difference when you're running a store. Glad the interface clicked for you, and we hope it keeps making your day-to-day that much smoother.
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