Omnisend Email Marketing & SMS
The reviews for the Shopify App are mostly positive, with users praising the app for its user-friendly interface, helpful customer support, and effective email marketing features. Many users found the app easy to use and appreciated the variety of templates available. The customer support team was highlighted for being responsive and knowledgeable, assisting users with any issues they encountered. Additionally, users mentioned that Omnisend helped them improve their email marketing strategies and increase revenue. However, there were a few negative reviews mentioning issues with account suspension, lack of support, and delays in migration processes. Some users also expressed dissatisfaction with the response time and communication from the support team.
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absolutely love omnisend! We left klaviyo a few years ago and never looked back! Omnisend is THE BEST!
That five-star rating means a lot to us. Omnisend is built to make email and SMS automation feel effortless for ecommerce brands, and knowing it's delivering for you keeps us focused on what matters. Excited to keep supporting your success.
Honestly I had given up on trying to figure out email marketing with other platforms, but Omnisend has really figured it out from start to finish. I'm able to design and customize everything exactly to how i want it, and as someone who is very picky that says something. Choosing Omnisend has been the best decision for expanding my promotions and sales.
That's a real compliment coming from someone with high standards for design. We put a lot of work into making customization feel intuitive and genuinely flexible, so this hits the mark. Really glad Omnisend has made a difference for your promotions and sales!
That 5-star rating genuinely means a lot to us! We built Omnisend's AI marketing and email automation tools to help ecommerce brands get real results without the complexity, and knowing it's landing well keeps us pushing forward.
ITS A SCAM! DO NOT USE THIS APP! I paid $750 for nothing. I have a list of 200k emails and wanted to send unlimited emails. Luckily, I didn't subscribe to the $2,550 plan because I had a 70% off coupon. But even that was a waste, as every single email fails to deliver. I used to have a 15–20% open rate with Shopify email; now it’s 0.1%. It’s a joke. It’s money down the drain; I can’t use the service. They won’t issue a refund. I’m reporting them to the authorities for theft.
Thank you for taking the time to share your experience. We’re sorry this situation has been so frustrating, especially after moving a large subscriber base to Omnisend and expecting to continue sending at your previous volume. We’d like to clarify that your Unlimited plan does allow you to send emails to your full contact list. After investigating your campaigns, our Deliverability team found that your SPF, DKIM, and DMARC records were configured correctly. The issue was that Gmail temporarily rate-limited your domain after detecting a sudden increase in sending volume. This is an inbox-provider restriction related to sender reputation, rather than Omnisend blocking your emails or preventing you from using the sending capacity included in your plan. It's not something we can override, but it is something we can help you navigate. When moving to a new email marketing platform, mailbox providers can treat the new sending activity differently, even when the same contact list and domain were used previously. For this reason, our team recommended temporarily reducing volume and gradually warming up the domain before returning to full-list sends. Regarding your billing concerns and refund request, these are being handled directly by our team. For privacy, we can’t discuss account-specific billing matters publicly. We do, however, want to be clear that we take accusations such as “scam” or “theft” seriously. The delivery issue experienced here was related to Gmail’s deliverability controls and not Omnisend restricting access to the service you purchased. Most importantly, we want to help you move forward successfully. Our Deliverability team, Onboarding Manager, and your dedicated Account Expert are all ready to work with you on warming up your domain, rebuilding its sending reputation, and safely scaling back toward your full audience. We’re committed to supporting you through that process and helping set your account up for long-term success with Omnisend.
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