Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
5,704
chart
#67
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
5%
-
Less than a month
20%
-
Less than a year
45%
-
More than a year
27%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service provided by the support team. Many reviewers highlighted specific team members who were quick, knowledgeable, patient, and efficient in resolving issues. Users appreciated the ease of use of the app, its seamless integration with Shopify, and the valuable metrics it offers. The free plan was also mentioned as a significant benefit. However, there were a few negative comments regarding the cost of the app and some dissatisfaction with specific features like the review functionality. Overall, the app seems to be highly recommended for its user-friendly interface, helpful customer support, and effective marketing tools.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 18, 2024
Best e-mail app for automations and campaigns with even better customer support. Didem is amazing, she helped me set automation with screenshots, video and advices. Customer support is really on another level. Thank you!
May 17, 2024
Really bad，This was the first time I saw an app that couldn't pay directly in the store. When I asked about the number of subscribers, I had already replied, but the customer service staff insisted on showing me a screenshot, as if I would lie to her, which was really disappointing.
May 16, 2024
Omnisend is truly great. It is great for beginners and they have an amazing team of customer service experts. Karine helped me today with my segments issue and she was really helpful!
May 16, 2024
When I purchased the play package and was ready to send my EDM, they abruptly terminated my campaign for not paying them an additional $1.45 for mailbox cleanup. Such hidden charges are hilarious, I hope shopify officials review these apps properly, it really gives a bad experience at all, paying an extra fee after paying a fee is not stated in the official app description.
May 15, 2024
Avoid at all costs!!!! After learning they do not sync subscribers by default with shopify (at least on our account), we ended up activating the auto sync setting and still had issues with omnisend sending to unsubscribed users a week after syncing. We have been having constant syncing issues between omnisend and shopify. We signed up 2 weeks ago and have had problems from the start. We sent a total of 3 subscriber email campaigns in the first week to our subscribers and later a few test campaigns to 5-7 of our own emails. We stopped because we were receiving higher than normal spam rate on google postmaster we later found out that omnisend was still sending emails to unsubscribed users even after syncing. Omnisend was NOT showing any spam in their reports. We asked politely to refund the services since it is not working and then we could then cancel it. They refused saying that we sent emails already, even though their app was malfunctioning and sending to unsubscribed users when it shouldn't have. They sent us a few reasons why they COULD issue a refund. One being "a customer cannot use the features over the period they have paid for it due to a system malfunction and unexpected issue caused by it". We have not been able to use their service due to the syncing malfunction but they still refuse to refund us. We gave them 4 opportunities throughout a chain of emails to refund us and they repeatedly tried to convince us to continue to use their app and saying they won't be refunding us. Avoid at all costs! There are plenty of other email providers out there with a lot better support then here.
Hello there, Thank you for sharing your detailed feedback. We apologize for the issues you've encountered with our app and the difficulties with syncing subscribers and managing unsubscribed users. Your experience is important to us, and we regret any inconvenience this has caused. We understand your frustration regarding the syncing issues and the subsequent problems with email campaigns. Our team is dedicated to investigating these technical challenges, and your feedback helps us identify areas for improvement. A senior representative has contacted you to address the situation in detail. Please respond to their email at your earliest convenience. We are committed to finding a satisfactory resolution and improving your experience with our service.
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