Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,952
chart
#124
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
12%
-
Less than a month
25%
-
Less than a year
33%
-
More than a year
26%
Reviews Summary
Omnisend is a highly praised email marketing app with a strong focus on user-friendliness and excellent customer service. Users appreciate the quick and effective support provided by the team, making problem-solving a smooth experience. The platform is commended for its seamless integration with Shopify and the ability to reach customers directly through email. Additionally, the affordability and variety of features, including automation and analytics, are highlighted as significant advantages. However, some users have raised concerns about pricing, particularly the billing based on the number of contacts, which they find overpriced. Despite this, the majority of reviews emphasize the ease of use, helpful tutorials, and the overall positive impact Omnisend has had on their email marketing strategies.
Highlights
Review RSS Feed
All reviews
May 24, 2026
Five stars, no words needed! We're glad Omnisend is working well for your store, and we're here whenever you need us.
May 20, 2026
Help is always at the tip of my fingers on Omnisend. None of my questions are dumb and it's like having a personal tutor along side! I appreciate the support and the speed of answers.
No such thing as a dumb question here, and it's great that's come through in your experience. Fast, reliable support is something we take seriously, and it's rewarding to hear it's making a difference for you.
May 20, 2026
A 5-star rating says it all! We're glad Omnisend has been delivering for you, and we'll keep it that way.
May 20, 2026
Omnisend may seem simple on the surface, but it hasn’t been. They helped me migrate over from Yotpo, and I had only recently started sending SMS campaigns when my account was suspended due to a high number of unsubscribes. Honestly, that was fine with me because I needed to clean up my contact list anyway. Now, however, I’m being put through a long process just to reactivate the account. On top of that, customer support has been very slow to respond throughout the process, which has made resolving the issue even more frustrating. At this point, I’m already looking for a new provider, and I’d recommend choosing carefully when selecting an SMS and email marketing platform.
Thank you for sharing your experience. Migrating platforms and then running into a suspension shortly after is genuinely disruptive, and we understand why this has been frustrating. When a high volume of unsubscribes occurs in a short window, our systems flag it automatically. This is in place to protect sender reputation and deliverability for all users on the platform, since unchecked sending patterns can cause lasting damage to a domain. Even when the intent is legitimate, like cleaning up a list post-migration, the review process still needs to run its course to make sure everything checks out. We hear that it felt slow and heavier than expected, and we appreciate your being direct about it. A member of our senior support team has already reached out to you directly to help move things forward. We'd genuinely welcome the opportunity to turn this experience around.
May 19, 2026
I am so excited to be working with Omnisend.
Using app
About 1 month
Total reviews
6
Average rating
5.0
We're thrilled to have you with us! Your excitement means a lot, and we're here to help you achieve strong results as you build and grow your business.
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