Omnisend Email Marketing & SMS
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A few years ago I left a 5-star review. But now Omnisend, like so many other companies, has decided that customer service is getting in the way of their profits. I've been dealing with a bug in their software for weeks now. When I edit a product description in a campaign the cursor jumps around so it's like playing "whack a mole." Very frustrating. They say they understand my frustration and appreciate my patience. But since I contacted them on June 12th and it's now July 4th my patience is at an end. Very disappointed. ***** Update Apparently Omnisend is paying attention to these reviews because the day after I posted it with one star the problem was fixed.
Thank you for taking the time to share your experience and for updating your review. We’re sorry for the frustration this issue caused, especially since editing product descriptions is such an important part of building a campaign. After reviewing your case, we can confirm that our support team was able to reproduce the cursor-jumping issue and escalated it to our technical team for further investigation. While the fix took longer than expected, the issue has now been resolved. We truly appreciate your patience while our team worked on this, and we’re glad to hear everything is working fine now. We also appreciate you raising this, as it helps us better understand where delays or unclear updates can impact our clients’ day-to-day work. If anything else comes up, we’re just a message away and always happy to support your continued growth and success with Omnisend.
A four-star rating means a lot, thank you! We're committed to making sure your experience only gets better from here, and we'll keep pushing to make Omnisend the tool that earns all five stars from you.
Generally easy to use / mostly intuitive. Like all apps, there are some limitations. Customer service is usually relatively fast, which is appreciated when challenges arise. Most recent round of support was with Isabelle and she helped me solve things pretty fast.
Fast support when you need it most really does make a difference, so glad that came through for you! Easy to use day-to-day and reliable help when challenges pop up - that's the experience we aim for. Thanks for the honest feedback. Four stars is a great start - we're committed to closing that gap and earning your full confidence.
Really appreciate the four stars! We're always working to make Omnisend better, and we hope to earn that fifth one as you keep growing with us.
Great platform for campaigns . They give so much for free to try out and see if your business grow then you can subscribe.
So glad the free plan gave you room to explore what works! Being able to test and build confidence before committing is exactly how it should be. Excited to keep supporting your campaigns as your business grows!
Thanks for the 4 stars — we’re glad you’re having a good experience, and we’re here to make it a 5-star one.
its a amazying app for us
Thank you for the kind words — we’re glad Omnisend is making a positive impact for your team. We’re here to keep supporting your growth every step of the way.
Strong automation capabilities for abandoned cart recovery (one of your key goals) Good segmentation features to target different customer groups SMS integration alongside email for comprehensive campaigns
Thank you for highlighting what matters most! We’re thrilled our automation, segmentation, and SMS + email integration are helping you reach your goals. We’ll keep refining every feature to support your growth and make your campaigns even more powerful.
Good App... It's like an old friend. Consistant, reliable, honest, supportive.
Thank you for such a kind comparison — being seen as a “reliable old friend” is one of the best compliments we could ask for. We’ll keep showing up consistently and supporting your growth every step of the way.
I love that the products have all natural herbs, and are curated to fit certain areas of concerns.
Thanks so much for the great rating! We’d love to know what could take things from great to perfect — your feedback helps us improve every day.
Hello how to contact you guys? I can't register ominisend in our store
You can get in touch with us anytime by dropping an email to [email protected] — our team will be more than happy to help you get your store registered and set up with Omnisend smoothly. Looking forward to getting you started!
I was running into some issues with Shopify Email and found many recommendations to give Omnisend a try. The interface is easy to use and creating campaigns is very straightforward. I had some initial issues with domain verification due to conflicting SPF records but Maria from Omnisend’s support team explained what I had missed in short order and the client was up and running quickly. Very impressed so far.
Thank you for the fantastic feedback! We're so glad you made the switch to Omnisend and found the interface easy and campaign creation straightforward — that's exactly what we aim for. Big high five to Maria for helping sort out the domain verification hiccup so quickly (those tricky SPF records love to cause mischief!). We're thrilled your client is up and running, and we’re looking forward to continuing to impress you!
Very comfortable sms/email marketing app! Costumer services are very very good, answering fast to all of the questions you have. And I recommend you to use their services.
Thanks so much for the kind words — and for the recommendation! 😊 We’re really glad Omnisend is working well for your email and SMS marketing, and hearing that our support team is quick and helpful makes us extra happy. If there’s anything we can do to turn that 4-star into a 5-star experience, we’re all ears and always looking to improve!
I am liking Omnisend so far. It's far easier to manage than Klaviyo Apologies earlier I wrote another review that was not related to Omnisend.
We’re really glad to hear you’re enjoying Omnisend so far — and that it feels easier to manage than what you’ve used before. Thanks for taking the time to share your experience! We’re excited to keep supporting you as you explore more of the platform and continue improving your results.
Good Customer Service . So far so Good
We appreciate your feedback! Here’s to turning ‘so far so good’ into ‘always amazing’! 🤩
I have been using Omnisend for a number of years now. I send out a newsletter once every 2 weeks and I have a couple of automations running as well. I don't always find the interface the most intuitive but by using the chat service on a couple of occasions I always get back on track. Today I specifically want to highlight the chat service and the help I received from Saleh, who, despite being very busy, took the time to: 1. explain why he may be slower than usual to respond (and apologised ofr it more than once) 2. supply me with a link to help answer my initial query 3. respond with comprehensive and detailed answers to my fairly elaborate follow up questions (not the type of questions you want to receive when you are very busy!) As a result, I know what my options are and again can get back on track. Much appreciated Saleh, you are a credit to the team.
Thank you so much for taking the time to share such a detailed review! We're thrilled to hear that Saleh provided you with the support you needed - he truly is a star! We might just need to clone him to keep up with the demand! 😄 Your kind words mean a lot to us!
I would recommend this app to anyone starting our in email marketing learning from the beginning because the customer support is really excellent, 10/10.
Thanks for the stellar review! We’re so glad to hear you’d recommend us to beginners in email marketing. If customer support were a sport, we’d be winning gold medals left and right! 🥇 If you ever need more help or have questions, we’re just a message away.
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