Omnisend Email Marketing & SMS
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The tech support for Omnisend remains top tier. They really know the system and have been able to pinpoint any issue I have asked them about.
Top tier is the bar we set for ourselves, so it's great to hear we're hitting it consistently. Knowing the product inside out is something our support team takes seriously. Thanks for trusting us with your questions!
That five-star rating means a lot to us. Omnisend is built to make email and SMS automation simple and effective for ecommerce brands, so knowing it's delivering for you is exactly what we're here for.
I loved the way customer service is handled very good people who know exactly what they are doing
Competence and care from a support team is something you notice immediately, and we're really glad that's what you got. Thanks for the feedback - it genuinely motivates the whole team to keep that bar high!
That 5-star rating means a lot! We're glad Omnisend's AI-powered email and SMS automation is making a real difference for your store.
Great app. every time I run in to an issue, the support team is always there 24/7 to help you. Thanks Mathías and Beran for your help.
Reliable support makes all the difference when you're running a store, so we're really glad the team was there when you needed them. Your feedback means a lot and won't go unnoticed. Thanks for taking a moment to share it!
So easy to use, and I love their templates. I have zero previous experience with email marketing, but I didn't really need it. And the price is right, too -- free, while I grow my list, then very reasonable as I grow.
Starting with zero experience and hitting the ground running says a lot about how intuitive the platform really is. The pricing structure is built to support you early on and stay reasonable as your list grows. That's exactly the kind of start we want every store to have.
Overall a great app. Support is excellent once you get passed their bot (don;t trust the bot!)
Really glad our support team came through for you - that's exactly what we're here for. We hear you on the bot, and we appreciate the honest feedback. Good to know the human side of our team made up for it!
Customer service representative Pauline was attentive and responsible, providing detailed answers to my questions.
Really glad the support hit the mark - clear answers and real attentiveness go a long way. Thanks for sharing this, it's great motivation for the whole team to keep delivering at that level.
Thank you for the 5 stars! It's great to know Omnisend's AI-powered ecommerce marketing tools are delivering for your business. We're committed to making sure that continues.
I had a difficult time in trying to get questions answered so that I could decide if this app is for me. I got a call 24 hours later from an AI named "Mary". What a ridiculous experience! I was told that this is a "self serve" application and that I needed to read articles to answer my questions. No, I am not going to read articles to sell myself on this app. My rating is based on the lack of salesmanship and not being able to assess if this app is a good fit for my business. Omnisend, please do better than leaving your business and sales to AI.
Mathias was very helpful and resolved my issues quickly!!!
Quick resolutions make a real difference, and we're glad our team delivered that for you. Thanks for taking the time to leave this feedback - it means a lot to us!
I was using Klaviyo before. I found it overwhelming and complicated. Omnisend is plug and play. A total game changer for a non-tech girlie like me.
Switching from Klaviyo and actually feeling confident using your email marketing tool is a win worth celebrating! So glad Omnisend clicked for you right away. That ease of use is exactly what helps you focus on growing your store instead of fighting your software.
Five stars and no words needed - we'll take it! Knowing Omnisend's AI marketing and campaign automation is working for your business means everything to us. More wins ahead!
We are really enjoying the app. Very comprehensive, and it integrates really well. I only wish there were more ready-to-use templates as other Email platforms offer.
Really glad the integrations and overall experience are working well for you! The feedback on templates is noted - it's genuinely useful to hear what would make Omnisend even better. Thanks for taking the time to share this.
Really appreciate the 5 stars! Our goal is to make AI-powered ecommerce marketing feel effortless, and it sounds like we're on the right track. More good things ahead!
Very easy to use! That is all that matters. : )
That's honestly the goal. Simple, effective tools that let you run your email and SMS campaigns without the friction. Really glad it's landing that way for you!
This means a lot to us! Running a store is no small thing, and we're glad Omnisend's AI marketing tools are making it a little easier. Excited to keep supporting your growth.
Five stars says it all! We're glad Omnisend's AI-powered ecommerce marketing tools are working for you. Here's to strong results ahead.
Best support I've seen on an app
Honestly, this is one of the best things we can hear. Our team works hard to make sure you're never left figuring things out alone, so thank you for recognizing that. Excited to keep supporting your results ahead.
A 5-star rating says a lot on its own, thank you! It's great to know Omnisend's AI-powered ecommerce marketing is working for your store. We're here whenever you need us.
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