Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,935
chart
#92
All reviews
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Jan. 13, 2026
Omnisend has been a breeze and a huge breath of fresh air since we started to use it. We come from Klaviyo, and now we regret spending so much time, energy, lost nights and even money (although the money is the least important part) with Klaviyo, which is an outdated, clunky, and nearly impossible to use app (due to it's counterintuitiveness). But, in a way, I don't regret trying Klaviyo because now I know that I haven't missed anything by moving away from Klaviyo. So, if you're unsure, if you see most people online recommending Klaviyo, I say go for it, try it for yourselves for a couple of months, and then try Omnisend. - and I say this as a marketing manager working in marketing for nearly 20 years now. Klaviyo may be marginally more powerful in a few aspects, specifically, some extra segmentation features, and some extra flow logics and triggers/hooks - but these extra things are so marginal that you'll probably never use them unless you're some sort of a large corporate brand selling over multiple markets/countries, and coming up with some unnecessarily complicated campaign logics. Omnisend can do 90-95% of all that already, and they're improving every day. As a store and business owner, you'll spend most of your time in the marketing platform. If that's not a pleasure to work with, then you'll curse yours days. Omnisend will make you love your job again - that nice and easy and straightforward is to work with it. Omnisend's customer service is top. Always available within minutes, and always knowleadgeable and helpful. Klaviyo, literally, has no customer service (despite claiming they're the more advanced solution, and charging a higher premium for their service) other than 24 hour email - and most of the times they just give you basic/generic links to their help files, or just outright tell you they can't help you and that you need to hire your own developer or whatever - unnaceptable. Not to mention that Omnisend is fairly more affordable, and offers a much better deal on SMS plans too.
Thank you for taking the time to share such a detailed perspective. We’re glad Omnisend has been a positive change and that the platform’s usability, reliability, and support have made day-to-day marketing more enjoyable and efficient. Helping teams focus on meaningful work, without unnecessary complexity, while delivering strong results is exactly what we aim to do for growing businesses using Omnisend.
Jan. 13, 2026
Thanks for the 5 stars! We look forward to continuing to support your growth.
Jan. 12, 2026
Incredible customer service. Thank you for your help today team.
Thank you for sharing your experience. Providing reliable, responsive support is an important part of helping our customers stay focused on their growth.
Jan. 9, 2026
We appreciate the 5 stars! It’s great to know Omnisend is delivering value as your business continues to grow.
Jan. 9, 2026
Best email marketing I've ever used. even odd how missed it so far.
Thank you for the kind words. We’re glad Omnisend is delivering a strong email marketing experience and supporting your work effectively.
Jan. 9, 2026
Highly recommended EDM plugin. Their support is also very patient; they will provide best assistance regardless of whether you upgrade your plan or not.
Thank you for the recommendation. We’re glad Omnisend is making your email marketing easier and that our support team has been there to help every step of the way, no matter your plan.
Jan. 7, 2026
Super, habe heute mal wieder eine schnelle effektive Unterstützung gehabt und wieder was gelernt, die meine Arbeit erleichtern. Und ich kann alles fragen, danke
Danke vielmals! We’re really happy to hear you received quick, effective support and picked up something new that makes your work easier. That’s exactly what we aim for, and you’re always welcome to ask questions anytime.
Jan. 7, 2026
Really dissapointed, we are trying to setup and make test, but everything is buggy, and the customer support has zero knowledge how to support un, really unhappy with the experience.
Thank you for taking the time to share your experience. We’re sorry to hear that your initial setup felt frustrating and that the experience did not meet your expectations. We understand how discouraging it can be when testing does not behave as expected, especially during early setup. In some cases, issues can arise from how certain Shopify features or third party apps interact with automations, which can make things feel buggy even though the core platform is working as intended. Our team aims to identify these edge cases and guide customers toward a stable setup. We appreciate you raising concerns about the support experience as well. Providing clear and knowledgeable guidance is important to us, and your feedback helps us improve how we support customers during more complex setups. While this setup may not have been the right fit for your specific use case, we’re grateful that you gave Omnisend a try and shared your perspective. If you ever revisit us in the future or need clarification on anything discussed, we’re one message away.
Jan. 6, 2026
So far the sign up was easy. The overview of this platform looks user friendly and easy to follow.
Thank you for sharing your first impressions. We’re glad the signup process was smooth and the platform feels easy to follow as you get started.
Jan. 6, 2026
its easy and so versetile
Thank you for the feedback. We’re glad Omnisend’s ease of use and versatility are helping you manage your marketing efficiently as you grow.
Jan. 6, 2026
Thanks for rating us, we’re happy to be part of your setup.
Jan. 5, 2026
I am generally not good at setting up anything technical but was very relieved to find 24/7 chat support with Omni Send. I ran into some small issues (they seemed big to me) during set up and they helped me right through. I didn't have to watch 10 videos or go to an FAQ. An actual, competent person helped me right through! For that alone, I highly recommend.
Thank you for sharing your experience. We’re glad our 24/7 chat support could guide you through setup and help resolve issues quickly, without adding extra complexity. Making onboarding clear and accessible is an important part of helping you move forward with confidence.
Dec. 30, 2025
Thank you for the 5-star rating, we’re glad Omnisend is supporting your marketing and helping you move forward with confidence.
Dec. 29, 2025
The response time was immediate and they helped me resolve my issue within a few minutes. He was patient and thorough.
Thank you for sharing your experience. We’re glad our support team could respond quickly and resolve the issue efficiently. Providing timely, thorough assistance helps keep your work moving forward without delays.
Dec. 28, 2025
We appreciate the 5 stars! It’s great to know Omnisend is delivering value as your business continues to grow.
Dec. 22, 2025
We appreciate the 5 stars! It’s great to know Omnisend is delivering value as your business continues to grow.
Dec. 21, 2025
We appreciate the top rating. It is great to know the platform is delivering value without friction. Thanks for choosing us, and we look forward to supporting your continued progress.
Dec. 20, 2025