Rugaustralia review for Omnisend Email Marketing & SMS

Thank you for sharing your feedback. We understand that unexpected charges can be frustrating, and we’re here to clarify and ensure transparency regarding your billing. As with most email marketing platforms, Omnisend’s pricing is based on the number of contacts (subscribers and non-subscribers, we do not charge for unsubscribers), meaning higher contact lists or additionally purchased email credits can lead to added costs. When your account exceeded the included email credits, additional credits were offered and purchased from your side to allow you to continue sending email campaigns, resulting in the $69 charge on October 26th. This charge was solely for the extra credits used beyond your regular monthly allocation. Our senior support specialist has reviewed each past invoice with you in detail to ensure clarity on your billing history and the options available to optimize your plan. We genuinely appreciate the chance to work with you on finding a solution that better aligns with your needs moving forward. If you have any further questions or if there’s anything else we can assist with, please don’t hesitate to reach out. We appreciate you giving us the opportunity to address your concerns and look forward to supporting you moving forward.