Sky Sins review for Omnisend Email Marketing & SMS
April 26, 2023
I had a bad experience because I was given the wrong information by a support rep and I only found out it was incorrect after asking another support rep who gave me the correct information. Luckily, my issue was resolved. I do feel it is a bit complicated but the 24/7 support is helpful (when the rep knows what they're talking about). It's good if you only use this for Shopify however I do think it lacks if you are tracking sales from other websites that aren't necessarily e-commerce stores...unless I was given the wrong information by a support rep again.
Hi there! Thank you so much for bringing this issue up to our attention. We are happy to see that our Support representative was able to clarify the matter and make your automation work! Indeed, re-triggering might seem complicated at first, but it’s rather logical when you think of all the steps that need to be performed. Our support representatives work in shifts, but due to the fact that we provide 24/7 support, it’s possible that you encounter several of them throughout the conversation. We work that way to assist you in the timely fashion. We’ll make sure to address this matter in our Team, though, as we strive to provide a top-notch experience! Please don’t hesitate to reach back with any other concerns.
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores