1stbid review for Omnisend Email Marketing & SMS

Hello there, and thanks for taking the time to share your feedback! We’re sorry to hear about your negative experience with our service. We understand that it can be frustrating not to have a phone number for support, and we apologize for any inconvenience this may have caused. Your feedback is acknowledged and passed on for further discussion! We’d like to point out that our support agent attempted to provide you with the best solution to your issue. Our anti-spam policy is an essential aspect of our service, and we take it very seriously. We’re basing our thresholds on the industry standard for spam complaints, and it is essential to clean your list to protect your deliverability and sender reputation. We understand that this can be frustrating at times, but it’s crucial to ensure that our platform maintains a high level of deliverability for everyone. With this in mind, our customer support team is here to assist you in this particular case, as well as to address any concerns you may have. At the same time, we regret that you didn’t feel that our support representative was helpful and empathetic during your interaction. We pride ourselves on our customer service and strive to provide every customer with the best possible experience. We’ll make sure to use this situation as an opportunity to improve our service and provide you with better support in the future!