Vanto review for Omnisend Email Marketing & SMS
Aug. 21, 2023
Being going back and forth with support reps at Omnisend for more than a week, to isolate an abandoned cart discount from a particular collection that is based on PRE-ORDER. I did not make much progress until Vlad took over the ticket. Being a senior bloke at Omnisend, he ensured that feedback and explanations were detailed and that the plan of action would work. The issue was eventually put to bed with Vlad's expertise.
Hello there! Thank you for sharing your recent experience with our Omnisend support team. We understand you've had trouble getting a discount to work for abandoned carts in a specific collection. We're taking your concerns seriously and have carefully looked through your support ticket history. Our team has worked hard to fix the problem you've faced and give you a solution that works. In your latest conversation, we've taken big steps to solve the issue you've had with the way abandoned cart workflow is set up. Our team has checked that the suggested solution will definitely solve the problem of the discount not working right for the specific group of items you mentioned. We're sorry if there was any confusion or mixed messages in the past. Your happiness is really important to us, and we're fully dedicated to fixing this for you. If you run into more problems or have questions, please reach out to us anytime. Our support team is here and ready to help make sure your experience with Omnisend is smooth and just what you need. Our support representative has reached out to you with more details. Thanks for choosing Omnisend. We're excited to make sure you get the support you deserve.
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores