Thorn & Feather review for Omnisend Email Marketing & SMS
Aug. 22, 2023
I've been studying this app for the past few days, and I've discovered a major flaw that I hadn't noticed before. Welcome emails are only sent when using the Omnisend pop-up subscription. For instance, new subscribers to my store receive a 15% discount. However, if a customer registers an account or subscribes via a Shopify page, this app does not send the discount and welcome email. I realized this issue when I noticed that I had 40 people subscribe in one day, but the app only sent out 5 welcome emails. This means the other 35 new customers did not receive my discount email. It's hard for me to estimate how many orders this has cost me Easy to use and set up, but expensive. Sending emails like this is a basic feature that shopify should provide. This app increases in cost as your customers increase and keep increasing. You can't change it, only delete it.
Thank you for sharing your thoughts with us! We understand your concern regarding the welcome email functionality and its compatibility with different subscriber sources. We would like to reassure you that our Welcome Workflow is designed to be compatible not only with Omnisend forms but also with standard Shopify forms. Furthermore, we have a solution in place for contacts falling outside of these categories to ensure that no potential sales are lost. We understand your frustration regarding the discrepancy between the number of subscribers and the number of welcome emails sent. It's important to note that your concern has been noted and is being addressed proactively by our support team. Our support representative has reached out to you with detailed instructions on how to ensure that your welcome emails reach all your subscribers, regardless of their source of subscription. We want to emphasize that our customer support is readily available to assist users with any questions or concerns they may have. It's regrettable that you hadn't reached out to us prior to leaving your review, as our support team would have been more than happy to guide you through the steps to achieve the desired result. We're also pleased to hear that you found Omnisend easy to use and set up. We understand that pricing can be a concern, and we do want to clarify that our pricing structure depends on the number of billable contacts you have in your account. We're continuously working to offer value for the investment made and enhance the experience for our users. Our support representative has reached out to you with more information about our billing system. If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected]. Have a good one!
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores