Pillow Strap review for Omnisend Email Marketing & SMS
Oct. 3, 2023
Emails add links with 12x34y.myshopify.com URLs and not the store's primary domain name with no way to fix. Also, in their email editor, if you add inline links, they don't work when sent despite having a link and being a different color in the editor. Customer support doesn't know how to fix either of these issues. They said it would take 24-48 hours to see if there was a solution and then took an hour and a half to actually escalate my concern. Their timeframe to address basic problems shows they don't understand marketing. Update: They got back to me and said this was normal and fine because the URL gets redirected. So they didn't listen to me saying over and over and over that it was not what I wanted. Now, another 24 hours to wait after saying it's not fine and repeating myself. I have to ask for this to be fixed again. Such a frustrating experience. Every time you talk with them you go back to an expediter-type person who then relays your message back to them. So this "they respond in a few minutes" is true but not by anyone who can help. This apps customer support is the absolute worst of the worst. Please god let me talk to Comcast instead!
Hey there! Thank you for taking the time to share your feedback regarding our service. We genuinely appreciate your input, as it helps us continuously improve and better serve our customers. We understand that you have concerns regarding the use of URLs with the myshopify.com domain usage and the behavior of inline links in emails. Our system employs this format for tracking and redirecting links to ensure a seamless user experience. This redirection allows us to monitor the performance of the links, ultimately benefiting all our customers. We understand your preference for a different link structure, however, our system adheres to this standardized approach for all users. In terms of customer support, we strive to provide timely and effective assistance to all our customers. We regret if you felt your experience did not meet your expectations. We always value respectful and constructive conversations with our customers and aim to resolve their concerns promptly. If there is anything specific we can do to address your concerns or further assist you, please feel free to reach out directly to our support team. We are here to help and ensure your satisfaction. Thank you for being a part of our community.
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores