Four Leaf Candle review for Omnisend Email Marketing & SMS
Oct. 9, 2023
My SMS no longer works even though i still have enough SMS credits. They said I need to verify the phone number but doesn't allow me to verify it until my store goes alive. I'm not ready for launching the store yet without knowing if the app will work. The support is very unhelpful. The online chat replies to me very slow, sometimes takes days. Now i'm stuck and can't use the SMS
Hey there! Thank you for taking the time to share your feedback. We understand that you have concerns regarding not receiving your SMS messages and apologize the inconvenience you have faced. Please rest assured that your case has not been forgotten, our team is thoroughly investigating such matter and will get back to you as soon as they have found the root cause if any. Here at Omnisend we strive to give our customers the best experience as possible and will reach out as soon as we receive a response from our team. Your patience and understanding is greatly appreciated. Have a wonderful week!
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores