Canada Ant Colony review for Omnisend Email Marketing & SMS
Feb. 14, 2024
I have a lot of mixed feelings about Omnisend Email Marketing, and it is an app I have used for many many years. Their platform is pretty good and relatively intuitive to use, but their charges are bad to the point where unless you're extremely attentive, it feels like a scam. Omnisend charges by billable contact, which is not so bad. However, they also charges for nonsubscribers, who you will not be legally allowed to email. They also charge for customers with no email or phone number, who have not opted out of any email or text. In addition, they charge for SMS contacts even if you don't have SMS enabled. If you keep your billable contacts low by consistently thinning down your worse performing segments, this is a pretty good service. Otherwise you will find your fees hiking very very quickly.
Hello there, and thanks for sharing your thoughts on Omnisend! We appreciate your long-standing usage of our platform and value your insights. We understand your concerns about our billing structure, and we'd like to shed some light on our logic. We charge based on the billable contacts count, which does include non-subscribers and SMS channel subscribers. We disclose this information in detail within our Knowledge Base article, where we aim to explain it in simple language for clarity. Regarding non-subscribed contacts, it's important to note that they may legally receive certain automated emails, such as Abandoned Cart/Checkout, Product Abandonment, Browse Abandonment, Order Follow-up, Customer Reactivation workflows, and more. If you have specific issues with pricing or would like to explore a more suitable solution for your needs, our Support team is readily available to assist. We encourage you to reach out, and we'll do our best to address any concerns you may have. We are available 24/7 and can be reached via in-app chat or email at [email protected]. We appreciate your continued trust in Omnisend, and we remain committed to providing a platform that meets your expectations!
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores