Enviable Beauty review for Omnisend Email Marketing & SMS
March 5, 2024
Their automations don't work, and customer support is awful. I sent them a screenshot of their own app (the flow creation section), clear and precise and they said it's not part of their app but a screenshot of Shopify. After sending them the link they admitted it was their app. The customer support haven't even used the app themselves obviously. Deleted and Installed the app twice, and tested a simple abandoned cart recovery automation multiple times and it doesn't work. Customer support is little to no help. Only a waste of time. Their email editor is also broken. You have to refresh it every minute because it stops responding and gets stuck. Wasting lots of hours when making an automation flow. We are moving to a better marketing app. Think twice before spending hours creating automations and flows that won't work.
Hello there! Thank you for sharing your experience. We sincerely apologize for the inconvenience you've encountered with our platform and customer support. At Omnisend, we are actively working to address any issues our customers raise, and your case is no exception! Your feedback is invaluable, and we're committed to enhancing our services. To address your concerns directly, our support representative has reached out to you. We appreciate your patience and the opportunity to assist you in resolving these matters.
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores