K5 Optima Store review for Omnisend Email Marketing & SMS

May 25, 2014

I downloaded this app last month with the intentions on using it for my store. I never had a chance to actually use the app but had installed it into my theme. I noticed I was not receiving as much mail from my customers as usual on my site, after awhile I noticed my shopify contact box on my site was not working and had not been ever since I downloaded this app to my store. After spending an hour on the phone with Shopify, we discovered that this single app interferes with the send button of Shopify's contact box. After removing this app, everything works fine again and my contact box is now working. This app has caused me to lose a ton of business and countless customers as they think they are sending me an email, but we never received it. I cannot tell you how upset I am that I trusted an app like this to help my business, when it actuality it cost me a fortune over lost sales and angry customers. You guys really need to look into this issue. Shopify has confirmed the issue and is escalating it to the top. Hopefully someone from Shopify reaches out to you guys so you can get this fixed and you don't affect anyone else's business.