Shamanic Supply review for Omnisend Email Marketing & SMS
June 11, 2024
Currently, I would not recommend this app due to a serious issue that I have repeatedly brought to the attention of the support team, which they have refused to address meaningfully. I have been asking for weeks, and their solutions focus on what others are doing wrong rather than what Omnisend can do to fix the issue. A specific problem to be aware of is that when sending coupons with a dark background, the expiry date, even when set to a light color, can sometimes turn black and become invisible. This causes significant confusion for customers and results in lost sales. If I could easily switch to another platform, I would have done so a while ago. Omnisend, please get your act together and address this issue.
Hello there, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the issue with the coupon expiry dates. We understand how vital this is for your business, and we regret that our previous responses haven't adequately addressed your concerns. We take your feedback very seriously and are committed to thoroughly investigating this problem to find an effective solution. Your satisfaction is important to us, and we want to ensure our service meets your expectations. A senior representative has contacted you to discuss this matter further. Please respond to their email at your earliest convenience. We are dedicated to resolving this issue and improving our service to prevent similar problems in the future.
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores