VOCLA review for Omnisend Email Marketing & SMS

Omnisend: A Game-Changer for Email Marketing I recently started using Omnisend, and I must say, it has completely transformed the way I handle my email marketing campaigns. I am more than happy to give it a 5-star review! User-Friendly Interface From the moment I logged in, I was impressed by the intuitive and user-friendly interface. Even if you're not a tech wizard, Omnisend makes it easy to navigate through its features and set up campaigns in no time. The drag-and-drop email builder is a dream come true, allowing customization with ease and precision. Powerful Features Omnisend offers a comprehensive suite of features that cater to all my marketing needs. The automation tools are particularly impressive, enabling me to create personalized customer journeys with minimal effort. The segmentation and targeting capabilities ensure that my messages reach the right audience at the right time, maximizing engagement and conversion rates. Seamless Integration Another standout aspect of Omnisend is its seamless integration with e-commerce platforms like Shopify and WooCommerce. This integration allows for easy synchronization of customer data, ensuring that my marketing efforts are always aligned with my sales objectives. Exceptional Customer Support Whenever I've had questions or needed assistance, the Omnisend support team has been incredibly responsive and helpful. Their commitment to customer satisfaction is evident, and it has made my experience with their platform even more enjoyable. Value for Money Finally, Omnisend offers excellent value for money. The pricing plans are competitive and scalable, making it an ideal choice for businesses of all sizes. Given the robust features and ease of use, it's a worthwhile investment for anyone serious about enhancing their email marketing efforts. In summary, Omnisend has exceeded my expectations in every way. It's an indispensable tool for anyone looking to elevate their marketing strategy. I highly recommend it to other marketers and business owners who want to see real results! Salma was a fantastic help and sorted the issues that we had quickly. Updated July 2026: I've spent a month messing about with custom events that just don't work, going around and around in circles, with support telling me the same thing over and over again, yet it never works and the documentation/support articles are nonsense. This follows issues with the product recommender not updating product images - we pay extra each month for the product recommender feature, yet it's not been working properly, displaying old product images over a year old to customers. I had to argue for weeks to get it resolved, and have I got a refund for something I've been paying for that hasn't been working? Nope. I'm getting really annoyed with Omnisend's declining service. Things don't work, you then have to argue to get them looked at properly and it takes weeks to resolve. It's a huge waste of my time. Things are definitely not as good as they used to be. These are just two examples of things that don't work, there are more. Updated July 30th 2026. Support has become a joke. Not only did I have to argue with support over a couple of weeks because the product recommender (a feature we pay about £45 a month for) was showing old product images to people and nobody would listen to me, but I've now spent 4 weeks arguign with support that custom events, which have a 202 accepted status (which means they work), don't register on Omnisend. I keep getting sent links to help articles that are out of date, nobody will listen to me. Different people in support keep sending the same standard response and won't listen to me. I am sick to death of Omnisend and the downfall in their support levels - as other recent reviews also say. So I am changing this review and looking at Klaviyo. Omnisend support has become a joke. There is too much emphasis on releasing new features that they can charge extra for and not enough emphasis on looking at broken things or listening to the customer when the customer says something is broken. Support response times have gone from being immediate to a few hours or even the next day, and then the support is crap and they close tickets when they can't resolve something. Reading through recent reviews I'm not the only one who thinks this. Times up for Omnisend.