hypeembroidery review for Omnisend Email Marketing & SMS

Thank you for sharing your concerns — we genuinely appreciate all feedback, even when it’s critical. To clarify, Omnisend operates on a prepaid, month-to-month subscription model for our Standard and Pro plans, which automatically renew at the end of each billing cycle. As outlined in our refund policy, these charges are non-refundable, and it's the customer's responsibility to manage their subscription and report any billing concerns — including unwanted charges — in a timely manner. That said, we do understand that situations can vary. In your case, our senior support specialist carefully reviewed the circumstances and made an exception beyond our standard policy. You were informed of the resolution in detail, and we hope this helped address your concerns. We believe every experience is a chance to improve, and we hope this gesture shows that we take concerns seriously — even when policy doesn’t require it.