ThreadsandBeats review for Omnisend Email Marketing & SMS
July 19, 2025
Terrible customer support. Sending copy paste messages. My account was suspended right after making one. I appeal several times but all I got was a copy paste messages. saying I was spamming emails when I did not even sent single email as account was suspended 5 min after making it. Glad I turned to Klaviyo which is a far better email marketing app. I hope others dont waste time with terrible customer service of omnisend.
Hi there, We’re sorry to hear about your experience. Please know that our Support team escalated your case twice for a full review with our Compliance team, but after careful consideration, the suspension decision remained unchanged. As noted in our Terms of Service, we reserve the right not to disclose details of the review process. However, we want to assure you that the decision was made thoughtfully and in line with our policies designed to maintain a safe environment for all users. We’re sorry we couldn’t meet your expectations this time and wish you the best with your future email marketing efforts.
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores