Chocolate and the Chip review for Omnisend Email Marketing & SMS
Dec. 14, 2025
UPDATE: While I appreciate that they ultimately refunded my subscription after deleting the app, they did so because of my negative review. I liked the previous app for my SMS correspondence. I found this one hard to navigate and too many hidden costs. It just wasn't for me, you may have a different experience. Very disappointed and feels scammy. After deleting the app, the monthly sms subscription is still active, so be sure to go to your store settings and cancel that subscription. I learned this the hard way and support was not helpful.
Thank you for taking the time to share your experience. We completely understand how frustrating this situation must have felt, especially if you assumed that uninstalling the app would automatically stop all charges. We’re truly sorry for the inconvenience this caused. To clarify, SMS subscriptions are fully managed on the customer side and do not cancel automatically when the app is uninstalled. This is why the charges continued, the SMS plan remained active inside your Omnisend account until manually cancelled. Regarding your interaction with our support team, we did provide clarification on how SMS billing works and the steps needed to cancel the subscription. That said, we’re sorry if this wasn’t as clear or helpful as it should have been. Our team will contact you shortly to revisit the matter and offer further guidance where needed.
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores