Pillow Strap review for Omnisend Email Marketing & SMS
April 24, 2026
Omnisend is throwing in new AI slop boxes "Boost submit rate in minutes with Omnisend AI" that don't tell you want its going to do and only has a button to "apply changes". These windows are junking up the interface and have no way to dismiss or close them they are just there forever. I complained to customer service about them, followed up and then they said their so called "Product Team" is keeping them so I can't dismiss them as part of their Beta rollout. So basically they are forcing bad AI sloop at paying customers ... Omnisend costs an arm and a leg to suffer through their beta on something that clearly doesn't work or do anything. My goal is to hope their product manager bosses see this and corrects because talking to customer service doesn't help. This might be the push to move to Klaviyo honestly, they seem to be the Apple Computers of the space.
Thank you for taking the time to share your feedback and perspective. We're truly sorry to hear that these AI recommendation banners have been a source of frustration and disrupted your experience with the platform. First, we want to address what happened: the banners appearing on your embedded forms was a bug. These AI recommendations should only appear on popup forms that support A/B testing, not on embedded forms. This issue has since been resolved, and the banners should no longer appear on embedded forms. During our beta rollout, our focus was on building functionality that could help you and other customers collect more subscribers through data-driven recommendations. We understand that the way these banners appeared felt intrusive, and your feedback about wanting more control over what shows up in your workspace is clear. Based on your request, we have removed all AI recommendations from your interface. If at any point you'd like to give them a try, we'll be more than happy to re-enable them for you. Your feedback has been shared with our product team, and your experience matters to us. We appreciate your patience, and we'll continue working to ensure our product meets your expectations.
Drive sales with email marketing, newsletters, SMS, and popups