Elividy.store review for Omnisend Email Marketing & SMS

I’m looking to switch from Shopify Email to Omnisend, but it seems that Omnisend is also working quite unusually and is not very stable. I was only setting up a new account, but then I received a notification saying that my account had been blocked. When I contacted support, the response was slow, and I was only sent a list of questions to answer, without much guidance or assistance. This should not happen on a platform that is relatively large and well-established.