OptiSlim Online Store review for Omnisend Email Marketing & SMS
March 4, 2019
THIS COMPANY IS USING MISLEADING INFO & FRAUD METHOD TO TOOK ADVANTAGE OF CUSTOMERS. The price guide is misleading you! They charged on how many subscribers you have! Not how many emails you sent! Doesn't matter you use them or not! I have 18k subscribes but only sent email to 6k of them I sent ZERO email in Dec, i got charged $150 USD. I sent send 1 email in Jan, i got charged $150 USD. I sent ZERO email in Feb, i got charged $190 USD. Another misleading information they gave me is: My account on the top right menu is always showing as a Standard Plan, and on their website, the standard plan it was showing $60 a month, so I thought this is what I'm paying for. but after I realize the overpay issue and contact support, I went to my account profile page, it shows Standard Plan $190 a month. this company doesn't give you any direct phone number for support, as I would imagine how many complaints they would receive by using this dishonest & fraud method to getting more money from their customer.
We are terribly sorry, that our pricing was not clear to you from the beginning. We stay open about how we calculate prices, and that it is entirely based on the number of subscribers you have. All customers have a possibility to reach the pricing page on our website and check their prices regularly. Customer Success Team
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores