Hellodrinks review for Omnisend Email Marketing & SMS

April 14, 2020

Terrible Customer Service, Delivery rates are below 2%, a huge drop since we moved from Mailchimp, but Omnisend are still happy to take US$500 per month for just storing our emails. A lot of emails from Omnisend are auto marked as Spam by google, even emails we were receiving to our own email were regularly marked as Spam, definitely not an advert you want attached to your emails. Omnisend let us know after we followed up with this issue, that they have a better server for other clients, and now they would move it to this where we would see immediate improvements. However too late for us. It seems from all the 5 star reviews they capture, people are just as excited as we were about all the extras when first signing up, however these emails rarely get into customers inboxes. This 1 star review I am leaving was also a 5 star review up until now! A huge disappointment, and their poor customer service management to rectify the issue shows what the Omnisend Brand really is, worthless. Shocking - Folks do yourself a favour, try Klavyio, or check out Dot Digital for a Demo. In the short term we used Mailerlite, and the immediate uplift in open/deliverability rates has increased massively, as well as our sales from Campaigns.