Lilly and Mimi Fabric Shop review for Omnisend Email Marketing & SMS
Aug. 12, 2022
all emails landed to the spam folders and has received so many complains from customers even they added to priority the next email wasn't received. I have a loyal customers who never received any emails from me. we have checked her details and she subscribed and emailed you about this issue and didn't get answers or found the solution. unfortunately the app way too expensive for a small businesses and doesn't help at all to grow my business. the free option basically enough for nothing. 250 emails is basically nothing. If I send only 250 emails only 10 precent will open as you have explained to me and how to make money from that? I have found much better marketing app for that which allow to send 10k emails / for free than only need to pay a small amount after 1k email to send every month. compare to your pricing list that is much better and even those emails land in to the spam folder just like your emails I still don't need to pay $130 / month. So thank you but I think you overcharge for nothing which is not help for any businesses especially during this difficult time.
Hello there! We appreciate your feedback! Here at Omnisend, we place a high value on anti-spam policies. We've noticed that your most recent campaign generated a high volume of spam complaints, which were generated by a segment of your audience that isn't engaged. Because inactive subscribers are not engaging with your emails and are marking them as spam, ISPs will devalue the content you send, making it less likely that your emails will land in the main inbox for the rest of your contacts. While many contacts will unsubscribe from your mailing list (which will have no effect on your deliverability), a portion of your list will simply mark your emails as spam (which does have a negative effect on your email deliverability). By removing contacts who do not wish to receive your emails, you can decrease your complaint rate. Additionally, we'd like to point out that your account was not paused at any point, and that all of your campaigns were sent successfully. The pending status of the campaign that you mentioned is simply the first stage of sending. As the sending process progresses, the campaign's status automatically changes to "Sent". Our support representative has contacted you to provide additional guidance on this subject. We encourage you to heed their advice, as it will assist you in cleaning your list and ensuring the highest possible deliverability rate. Have an amazing day!
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores