Camillions review for Omnisend Email Marketing & SMS
Sept. 18, 2019
Extremely disappointed in the customer service. I feel like I am going round-robin, there is no phone number to actually speak to someone to talk through problems and get clear intuitive solutions. I had MailChimp which I had no issues with but because of the contract breaking with Shopify I felt forced to switch. I feel like I made a bad decision. The templates are cool, but what good is that if I have issues and can never get anyone to help or that seems to have any real solutions?? Ridiculous
Hi, We are so disappointed to hear that you did not get the help you needed on time. Since we do not offer phone support, we provide 24/7 support to our clients, including in-app chat service for quick real-time responses! Our team leader Katherine has reviewed your case with our Technical support team and reached back to you with recommendations. Using native Omnisend forms and double opt in feature will help you stay confident with your contact list on Omnisend. Customer Success team
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores