Summer Indigo review for Omnisend Email Marketing & SMS
May 23, 2020
Beyond angry at this moment. I had this app loaded into my Shopify store and had added all my contacts a few years ago from multiple sources, with much difficulty, and because I was mostly brick and mortar had not used them for some time. although I was able to go in there and tool around not so long ago. Yesterday I tried to log into my account to create a campaign and found they had deleted my account along with the carefully collected and edited contacts, that also had been unsubscribed if needed etc. I received no courtesy emails letting me know they were doing this, was not given the opportunity to confirm my I wanted to keep my account, or access my lists before they did this. It may be a good app but I am moving on, not feeling the love at all after this, it has set me back days on launching a campaign, as I am now forced to start from scratch.
We are upset to hear you are in this situation. As per our terms of use, we delete the inactive accounts after four months due to data protection. We can see on our end that you last logged in into this account in July 2019. Omnisend has improved a lot since 2019! We introduced many new great features, like an improved SMS channel, the new Automation Editor, splits in automation to target your customers, advanced segmentation, and a lot more. To continue with Omnisend, we recommend creating a new account. We automatically sync contacts from Shopify, so we will have you covered here. And the support team is ready to help you import all of the contacts as well as recreate your templates and automation workflows.
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores