Indioak Lash Supplies review for Omnisend Email Marketing & SMS

2 / 5

Oct. 27, 2020

The app is OK quite difficult to use in the beginning if you don't no what your doing eventually get the hang of it but what I found incredibly disappointing was the service!!! I accidentally signed up to sms and wasn't aware it was a monthly thing I don't even use sms I literally needed it for one sms!!! I only use this service for emailing customers Long story short I was charged nearly $60 for one month just for the usual bill and sms when I contacted almost instantly explaining I'd made a mistake and wasn't even aware that it was a subscription I was basically told too bad we don't do refunds and they were more than happy for me to cancel my account and that was the answer for me so I'm currently looking for another company to work with because considering it's a first time mistake it's pretty disappointing. So make sure you don't make any mistakes with payments because you won't see that money again!

Using app

4 months

Total reviews

1

Average rating

2.0

Developer Reply

Sorry to hear your experience was disappointing. Please note, your regular subscription was never canceled. Since you tried our SMS service, additionally to the regular subscription, you had an SMS subscription live. So we stopped SMS charges to make sure you continue with email services only. More, we added the remaining SMS credits as credit towards your regular subscription. Please reach back to Xenia if this solution does not work best for you.

Omnisend Email Marketing & SMS for Shopify
Omnisend Email Marketing & SMS
4.7 star
6,016 reviews

Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores

Developer
Shopify App Store