MOTO Bicycles review for Omnisend Email Marketing & SMS
April 6, 2022
Worst support on Shopify! They have no clue what they are talking about. They kept switching with different agents giving multiple contradictory answers. Resulting in explaining the same thing over and over again, and losing potential subscribers in the meantime. They offered help from their technical support, but the technical team never helped. Over a week later: they will tell you to ask your own developer as their Technical Support is limited to acting only in internal situations! What a waste of time.
Greetings and many thanks for your review! We're doing our best to provide you with accurate feedback, which requires our Support Team to escalate the problem to our Technical Department. Following our Tech Team's examination, we determined that the issue is on your end. To ensure that the footer form captures and pushes subscribers to Omnisend, the form classes should be modified in the theme file. They are editable on your end only. As a result, our Technical Support team is unable to act on your behalf. Our senior support representative has already contacted you with some additional information regarding this situation. Have a fantastic day!
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores