Nordic Plug review for Omnisend Email Marketing & SMS

June 21, 2022

EDIT: Omnisend fixed the tax issue with new email builder. Support is great and now everything works well for us. Omnisend's order confirmation customizable fields don't include product tax and this is a major problem with otherwise great app. According to Finnish law (probably in Sweden and Norway too) customer needs to be given following information about their purchase's price: price (without VAT) + VAT = total price. Omnisend can only present price (incl. VAT) and total price, but no VAT. They have offered a 'workaround' to write a message to the order confirmartions "Prices include VAT." This does not change the fact that the amount of tax is still missing. Because of this issue we get weekly phone calls and emails from customers and their accountants complaining about the receipt. Only thing we can do is to send them a manual receipt from Shopify. It is embarrasing and takes a lot of time. We have been able to create some great automations with Omnisend, but this is making us lose our minds and so far Omnisend has not been willing to implement the feature after multiple requests. Shopify provides this price tax information, so it would be easy for them to add.