Trendphoria review for Omnisend Email Marketing & SMS

First they have very limited templates. And then I raised first case related to one of the templates and they've failed to resolve it. Instead working on it their tech team advised me to use jpeg and other supported formats. While there was no issue with the format as I used jpeg only. Had given them real campaign code to check - not sure why they asked for it if they had to give generic advice. They again asked me to wait for tech team's revert. They actually don't look at the problem and intend to solve, but rather give generic advices.