OrderMate ‑ Delivery & Pickup
The reviews for this Shopify app are overwhelmingly positive, with users praising the app's functionality and the exceptional customer support provided by the team. Many users highlighted the ease of use, the ability to customize delivery options, and the quick response times from the support team. Customers appreciated features like the date picker, note section, and date disable feature, which are essential for their businesses. However, there were a few negative reviews mentioning issues with specific features not being available or conflicts with themes. Some users expressed frustration with the app's limitations and the lack of responsiveness to suggestions for improvements.
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This app doesn't work properly. A customer chooses a date for pick up and the app projects a date into the future for an estimated delivery time. It doesn't make sense.
Hi Verbena Flowers, Thank you for your feedback, and we're truly sorry for the experience. We completely understand how confusing it must be when a customer selects a pickup date but sees a different estimated delivery date, that's not how it should work. We've been serving stores like yours for almost 5 years and this matters deeply to us. This is a configuration issue that we can resolve quickly and personally for your store. We have sent you the email, please check. we'll make sure everything works perfectly for your customers. We hope to hear from you and make this right! 🌸 — Team, Delivery & Pickup: EDP
Thank you very much for taking the time to leave us rating! We truly appreciate your support and are glad you’re having a positive experience with our app. 😊
Great app with a helpful support team.
Thank you so much for your kind words! 😊 We’re glad to hear that you’re enjoying the app and had a positive experience with our support team. Your support and feedback truly mean a lot to us. If you ever need any assistance or have any suggestions, we’re always here to help. 🚀
Excelente servicio al cliente. Tuve un percance con el tema y me ayudaron enseguida. Muchas Gracias a Hritvi por su ayuda.
Thank you so much for your kind words! We’re always here to help, and it’s great to know our customer service team was able to assist you. Please don’t hesitate to reach out if you need any further assistance. We appreciate your trust in us! 🚀
Excelent app, great support!!
We truly appreciate your feedback! It's great to know that you're happy with both the app and the support. Thanks for being a valued user!
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