OrderMate ‑ Delivery & Pickup
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This app doesn't work properly. A customer chooses a date for pick up and the app projects a date into the future for an estimated delivery time. It doesn't make sense.
Hi Verbena Flowers, Thank you for your feedback, and we're truly sorry for the experience. We completely understand how confusing it must be when a customer selects a pickup date but sees a different estimated delivery date, that's not how it should work. We've been serving stores like yours for almost 5 years and this matters deeply to us. This is a configuration issue that we can resolve quickly and personally for your store. We have sent you the email, please check. we'll make sure everything works perfectly for your customers. We hope to hear from you and make this right! 🌸 — Team, Delivery & Pickup: EDP
We can view customer orders and delivery date in one single page. Customer can view their availability and select their time schedule. Very easy to use. Good service and helpful ! We can view customer orders and delivery date in one single page. Customer can view their availability and select their time schedule. Very easy to use. Good service and helpful ! Updated review: This app used to be good, but somehow very unstable these days. Keep having check out problems and we have lost customers due to that.
Hello, there! We are happy to see your feedback. :-)
I'm very sorry to do this but I hope this is a way to solve it! I really appreciate the functions of your app but overall there is no way to use them! The section it shown app but after 2-3 seconds it disapear. I hope you can fix this or offer us a solution for a win win business partnership and have a nice collaboration! Sorry again!
Hello, → I have seen that you have uninstalled the app from your website. → Could you please install it and let me know about the issue for further investigation?
I was excited to use this app to help limit orders per day. The problem is that it would glitch and allow customers to pick a day that was already maxed out. It would also sometimes allow them to chose a date that had already passed. I contacted customer service though shopify and 4 weeks later still there was no response from the developers.
Hi there, I am sorry to hear about that and I really apologize for the inconvenience. We might have replied to your email, please check your spam folder if you don't find a reply to your inbox. Please check the below screenshot of the reply we have sent you reply to the email: https://prnt.sc/tjhowv
I wish there was an option for 0 stars. I never write any bad reviews but please read this! App: Our experience was horrible. App is so glitchy that we lost tons of sales overnight. Support: Regardless how much we wrote to their support, after initial installation assistance, nobody responded to our emergency requests... There was nothing we could have fixed on our end... We sent the app developer last request at 10 am and after not receiving any response, we deleted the app. Installation: Initial installation was intuitive only if it saved anything. We had to input translation 3 times and got deleted every-time we pressed save button and same kept happening when saving delivery hours. The app developer did it on his end and only then it got saved and worked without issues exactly 5 hours. after that, it was simply preventing customers from purchasing anything, we lost sales and the support was nowhere to be found.
Hello, Sorry for reaching out to your late and I really very sorry to hear about the problem you faced. I have checked the chat and email from your end and our team has been replied on the same day you send the query to us. I am not sure where we are wrong and not able to assist you with your queries. Thanks
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