![ONE: AI, Email & SMS Marketing for Shopify](https://cdn.shopify.com/app-store/listing_images/5bdeb0a5ba2b3641097f008a67cc23eb/icon/CN_DqYjGq_UCEAE=.png)
ONE: AI, Email & SMS Marketing
OneStore | AI-Powered Store | Shopify, TikTok, IG, YouTube
Rating
4.9
feedback
2,490
chart
#1,379
Reviews Over Time
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Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, many users praise the app for its features like pop-ups, email marketing, and customer support. The customer service team, especially individuals like Rissa, Jane, and Lou, receive high praise for their helpfulness and efficiency in resolving issues. Users also appreciate the ease of use and effectiveness of the app in improving their marketing strategies. However, on the negative side, some users express dissatisfaction with the pricing structure, lack of transparency, and issues with the interface. There are concerns about sudden price hikes, intrusive subscription prompts, and limitations in data analytics for email campaigns. Despite these drawbacks, the app is generally recommended for its functionality and support.
Highlights
Rating Breakdown
All reviews
June 27, 2024
Their customer service team is very helpful! I had many questions and had issues implementing some things but they were quick to help!
June 14, 2024
After struggling with multiple email marketing platforms and facing deliverability issues, ONE came to the rescue. Their platform not only excels in design, but also boasts exceptional customer support. The time and energy saved by their support team have been invaluable. For any Shopify user seeking a user-friendly, feature-rich email and SMS platform, I highly recommend ONE. 10/10. Special thanks to Prateek and Rissa for their incredible kindness and assistance.
May 17, 2024
After downloading the app, I found that the price was completely different.
May 15, 2024
an amazing app for popups on your website. great customer service. highly recommend it
May 10, 2024
Stay away from this app at all costs! They're incredibly untrustworthy and manipulative. Without any warning, they suddenly changed their pricing structure for us due to our high usage. Originally, pricing was based on the number of users, but now they've switched the pricing to email basis, which means they can charge us exorbitant amounts without rhyme or reason. They went from a $160 per month to an outrageous $5000 per month. It's beyond ridiculous—it feels like they're playing games with us, knowing that once we're dependent on their app, they can hike up the prices. What's even more concerning is that they seem to treat each store differently (After seeing their performance), with no transparency or fairness. Save yourself the headache and avoid this app like the plague. You'll thank yourself later for not falling into their trap.
Thank you for sharing your concerns. We understand your frustration and would like to provide some clarity on the situation. Over a year ago, we negotiated a custom plan with your team for $160 per month, which included 45,000 subscribers and unlimited email sends after a substantial 75% discount. Recently, under new Sowears marketing leadership, your account experienced significant changes: 1) Subscriber Increase: Your subscriber count surged from 45,000 to over 200,000 within a few days. 2) Email Volume: You sent 10,000,000 emails over a 30-day period, which averages about 7 emails per day per subscriber based on 45,000 subscriber limit, far exceeding the typical usage pattern. Our automated system flagged and paused your account due to these substantial increases from Sowears 45,000 subscriber limit. This was not a sudden or arbitrary decision but a necessary step to prevent potential spam issues and maintain the integrity of our platform. Given the new usage levels, we proposed a new pricing plan of $5,000 per month, reflecting the significant increase in both subscriber count and email volume. For context, here are the costs on similar platforms: Klaviyo: $7,800 per month Sendlane: $5,500 per month Yotpo: $5,500 per month Our pricing remains competitive and is in line with industry standards for the level of service and volume you are now utilizing. We strive to treat all our customers fairly and transparently. If you have any further questions or wish to discuss your plan in more detail, please feel free to reach out to our support team. We value your business and are here to help you find the best solution for your needs. Thank you for your understanding.
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