ONE: AI, Email & SMS Marketing
OneStore | AI-Powered Store | Shopify, TikTok, IG, YouTube
Rating
4.9
feedback
2,504
chart
#3,047
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
7%
-
Less than a month
16%
-
Less than a year
55%
-
More than a year
21%
Reviews Summary
The reviews for the Shopify App are a mix of positive and negative feedback. Positive aspects include excellent customer service with quick responses and helpful support team members like Rissa, Lou, and Jane. Users appreciate the ease of setup and the professional resolution of issues by the customer support team. However, negative feedback revolves around unexpected charges, changes in pricing structure, and difficulties in using certain features of the app. Some users felt misled by the pricing and found the interface unfriendly. Overall, the app seems to excel in customer service but may need improvements in pricing transparency and user experience design.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 18, 2024
ONE has been a game-changer for my business. Their customer service is exceptional! Always responsive, knowledgeable, and ready to help whenever I need it. The tools have been instrumental in driving customers into my sales funnel, boosting engagement and conversions. I highly recommend this app to anyone looking to streamline their email and SMS marketing with excellent support.
Dec. 12, 2024
Melhor aplicativo para pop up!! Excelente suporte também, parabéns pessoal
Dec. 21, 2024
Update 22.12.24 - both stores have now been refunded and they are working on a solution to automatically unsubscribe from app after deleting it from store. Currently you have to press a button before deleting app to stop charges from being made post deletion. Used App on 2 of our websites and uninstalled it on 21 Nov - was still charged on 1 Dec for the use of it. Wrote to support for help with refunding the incorrect charge and no reply.
Nov. 28, 2024
First of all the customer service is AMAZING! I chose one of the busiest times of the year to use this app, and I had a few issues with getting my subscribers in properly (something on my part) Rissa and Lou have been so helpful! I've never had a company respond back almost immediately at night, let alone on Thaksgiving Day in order to make sure my sms were going out properly! Over all everything has been extremely easy to set up and I would highly recommend!
Nov. 11, 2024
Worst app, Cheaters they charged me after i cancelled the plan and uninstalled the app and yet they charged my card Dont use this app beware
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