ONE: AI, Pop Up, SMS Marketing
OneStore | AI-Powered Store | Shopify, TikTok, IG, YouTube
Rating
4.9
feedback
2,505
chart
#3,400
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
36%
-
Less than a month
33%
-
Less than a year
24%
-
More than a year
2%
Reviews Summary
The ONE app has received a mix of positive and negative reviews from users. On the positive side, many users praised the exceptional customer service provided by the app's support team. Customers highlighted the quick responses, helpfulness, and knowledge of the support staff, making it a standout feature of the app. Additionally, users appreciated the app's functionality in boosting sales, improving email and SMS marketing, and streamlining marketing efforts. The ease of use and customization options were also mentioned as positive aspects of the app. On the negative side, some users reported issues with unexpected charges after uninstalling the app, leading to frustration and dissatisfaction. There were also complaints about pricing changes, lack of transparency, and difficulties in using certain features like email templates and workflows. Despite these drawbacks, the majority of reviews emphasized the app's strong customer support and effectiveness in marketing campaigns.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 2, 2025
BEST APP FOR ME! CUSTONMER SERVICE IS GREAT! I WILL CONTINUE TO USE THIS ONE FOR SURE!
Dec. 18, 2024
ONE has been a game-changer for my business. Their customer service is exceptional! Always responsive, knowledgeable, and ready to help whenever I need it. The tools have been instrumental in driving customers into my sales funnel, boosting engagement and conversions. I highly recommend this app to anyone looking to streamline their email and SMS marketing with excellent support.
Dec. 12, 2024
Melhor aplicativo para pop up!! Excelente suporte também, parabéns pessoal
Dec. 21, 2024
Update 22.12.24 - both stores have now been refunded and they are working on a solution to automatically unsubscribe from app after deleting it from store. Currently you have to press a button before deleting app to stop charges from being made post deletion. Used App on 2 of our websites and uninstalled it on 21 Nov - was still charged on 1 Dec for the use of it. Wrote to support for help with refunding the incorrect charge and no reply.
Thank you for sharing your concerns and my sincere apologies for the inconvenience it has caused. Upon checking your account, since you’re on our Custom Plan, it would require canceling subscription in the app before uninstallation. Looks like when you uninstalled the app, you hadn't canceled the plan beforehand, therefore, the charge still occurred. We already canceled the subscription on your behalf and refunded the amount within 24 hours since we received the request and sent you 2 email updates on the process. I’m glad to know that you already received the refund. Furthermore, after your feedback, we have made the Cancel plan button more visible in the app for our users to deliberately adjust their account’s subscription. Should you need further assistance, please do not hesitate to contact us at support@one.store Best, ONE Team
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