OneLoyalty: Loyalty & Rewards
OneLoyalty: Referrals & Loyalty Program
Rating
4.5
feedback
120
chart
#1,273
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
26%
-
Less than a month
29%
-
Less than a year
35%
-
More than a year
0%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising the excellent customer support provided by team members such as Rosie, Rean, Ellie, and others. Customers appreciate the quick responses, helpful guidance, and expert assistance they received while setting up the app and resolving any issues. The app is described as easy to use, with great features like loyalty programs, rewards, and customizable dashboards. However, there are a few negative reviews mentioning unexpected price changes and limitations on features that were previously free, leading to some dissatisfaction and a search for alternative apps.
Highlights
Review RSS Feed
All reviews
Dec. 4, 2025
special thanks for Rosie and her team for helping me in a very short time , great work keep it up
Dec. 2, 2025
The Monthly Active Users is a predatory pricing element - any user is considered an active user, instead of users that actually use the app. This passive predatory approach is hugely disatisfactory. Furthermore, more and more features that were originally available, have been pushed into pricing tiers which is disappointing given they were not originally. I am actively looking for other applications with less dodgy behaviour.
Good Day Flowers Gold Coast! Thank you for sharing your feedback with us — we truly value your perspective and are committed to ensuring every user has a clear understanding of how our features work. As one of our Team Members already explained this feature to you, still we'd like to give another explanation to clarify again: The Monthly Active Loyalty Members (MALM) metric: this is not based on “passive” app usage, but rather on customers who actively engage with their loyalty points during a given month — whether by earning points (e.g., through purchases or birthday rewards) or spending them (e.g., redeeming for discounts or gifts). This approach helps merchants focus on customers who are genuinely interacting with their loyalty program, leading to better ROI and stronger customer retention. As for your second point about features moving into pricing tiers: We hear you, and we understand how frustrating it can feel when previously available features become tiered. Our goal has always been to provide core functionality at accessible levels while offering advanced tools to help growing businesses scale effectively. That said, we’re continuously evaluating how we balance accessibility and innovation — and your input helps us shape that direction. We’d love to sit down with you personally to walk through your current plan, explain what’s included, and explore whether there’s a better fit for your needs — or even how you might leverage existing features differently to achieve your goals.
Dec. 1, 2025
Everyone has been great to work with at OneMobile. Very easy setup and detailed. Rosie is amazing!
Nov. 16, 2025
Response time was absolutely incredible when I reached out to support. Blown away, honestly.
Using app
3 months
Total reviews
1
Average rating
5.0
Nov. 10, 2025
When started all was well, as a startup I was not experiencing the the flow of customers, as required in the starting months, this app ensured my clients are not able to search or register or access the cart. When I approached them they demanded I upgrade and I was, I am not in a position to do so and that how they deactivated the account without my knowledge. Please don't try them, they will bully you and they don't communicate at all.
Hi sir, This is Brian, and we apologize for the trouble you've been experiencing. Thank you for sharing your feedback. We completely understand how frustrating it must have been to experience issues with the app. Based on your feedback that we’ve carefully reviewed your account and all previous conversations. The entire conversation history with you is not related to the issues mentioned in your review. The last contact we have on record was on September 4, regarding an unrelated inquiry. Could you kindly review the attached screenshot of your conversation history and confirm if there might be any confusion? We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support Best Regards Brian OneLoyalty by FireGroup Technology
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