OneLoyalty: Loyalty & Rewards
OneLoyalty: Referrals & Loyalty Program
Rating
4.8
feedback
112
chart
#1,400
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
25%
-
Less than a month
26%
-
Less than a year
38%
-
More than a year
0%
Reviews Summary
The reviews for the OneLoyalty Shopify app are mostly positive, highlighting the excellent customer service provided by the support team. Users appreciate the quick responses, helpful guidance during setup, and personalized assistance. The app itself is praised for its ease of use, customizable features, and budget-friendly options for small businesses. However, there are some negative reviews regarding recent price changes and the introduction of paid features without prior notification, leading to disappointment among users. Some users also expressed concerns about the pricing structure and limitations on customization.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 18, 2024
Ja testei o app antes e nao sabia sobre todas as suas integraçoes cada vez me surpreende mais o time one commerce. recomendo para quem busca uma maneira de fidelizar seus clientes em busca de uma comunidade
Dec. 17, 2024
Rosie was a great help in getting my loyalty page added to my navigation options. She started out with sending me step by step screen shot and when I encountered an error message she willingly jumped right in and finished the process for me in less than 2 min.
Dec. 15, 2024
I appreciate the support, I was having an issue loading the widget. Eille helped and fixed the issue.
Hi Car’Mels’ Body-n-Skincare store admin, Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Ellie OneLoyalty by OneCommerce
Dec. 11, 2024
Shopify and it's apps integrations are all new for me. I was able to chat with support and get my program up and running. There was a small bug that needed to be addressed, their support team stayed with me until they fixed it. In the meanwhile, I was able to get all of my questions answered as well as gain a better understanding of the features.
Hi Pharmarooticals store admin, Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Ellie OneLoyalty by OneCommerce
Dec. 10, 2024
This app works pretty well. However, they recently started charging for features that were free even after I had already set them up. I don't mind paying for a service, but I had already set up these features only to find that they no longer work unless I pay for them. I am looking for an alternative.
Hi Black Lava Vape Perú store admin, This is Rosie from the OneLoyalty team. Thank you for taking the time to share your feedback about our app. I sincerely apologize for any inconvenience you’ve experienced while using our services. I understand your concerns about the recent changes to certain features. Please know that we’ve been trying to reach out to you via email and other platforms to address your concerns and understand the specific features you’re referring to in more detail. However, we haven’t received a response yet. We truly value your input and are committed to finding a solution that works for you. At your convenience, please review the email we’ve sent and let us know how we can assist further. We’re here to ensure you have the best experience possible. If you have any additional questions or need further assistance, please don’t hesitate to reach out to us via live chat or our email: [email protected]. Best regards, Rosie OneLoyalty by OneCommerce
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