OneLoyalty: Loyalty & Rewards
OneLoyalty: Referrals & Loyalty Program
Rating
4.5
feedback
120
chart
#1,273
All reviews
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Dec. 2, 2025
The Monthly Active Users is a predatory pricing element - any user is considered an active user, instead of users that actually use the app. This passive predatory approach is hugely disatisfactory. Furthermore, more and more features that were originally available, have been pushed into pricing tiers which is disappointing given they were not originally. I am actively looking for other applications with less dodgy behaviour.
Good Day Flowers Gold Coast! Thank you for sharing your feedback with us — we truly value your perspective and are committed to ensuring every user has a clear understanding of how our features work. As one of our Team Members already explained this feature to you, still we'd like to give another explanation to clarify again: The Monthly Active Loyalty Members (MALM) metric: this is not based on “passive” app usage, but rather on customers who actively engage with their loyalty points during a given month — whether by earning points (e.g., through purchases or birthday rewards) or spending them (e.g., redeeming for discounts or gifts). This approach helps merchants focus on customers who are genuinely interacting with their loyalty program, leading to better ROI and stronger customer retention. As for your second point about features moving into pricing tiers: We hear you, and we understand how frustrating it can feel when previously available features become tiered. Our goal has always been to provide core functionality at accessible levels while offering advanced tools to help growing businesses scale effectively. That said, we’re continuously evaluating how we balance accessibility and innovation — and your input helps us shape that direction. We’d love to sit down with you personally to walk through your current plan, explain what’s included, and explore whether there’s a better fit for your needs — or even how you might leverage existing features differently to achieve your goals.
Dec. 10, 2024
This app works pretty well. However, they recently started charging for features that were free even after I had already set them up. I don't mind paying for a service, but I had already set up these features only to find that they no longer work unless I pay for them. I am looking for an alternative.
Hi Black Lava Vape Perú store admin, This is Rosie from the OneLoyalty team. Thank you for taking the time to share your feedback about our app. I sincerely apologize for any inconvenience you’ve experienced while using our services. I understand your concerns about the recent changes to certain features. Please know that we’ve been trying to reach out to you via email and other platforms to address your concerns and understand the specific features you’re referring to in more detail. However, we haven’t received a response yet. We truly value your input and are committed to finding a solution that works for you. At your convenience, please review the email we’ve sent and let us know how we can assist further. We’re here to ensure you have the best experience possible. If you have any additional questions or need further assistance, please don’t hesitate to reach out to us via live chat or our email: [email protected]. Best regards, Rosie OneLoyalty by OneCommerce
Oct. 3, 2024
App was initially completely free. There was no warning that the app was going to become chargeable, or notification when certain features became chargeable. I understand that people need to make money from apps, but it would have been good to have notified users that certain features now incurred a cost, instead there was no warning and I find I have to pay $49 a month to reinstate the features that drew me to the app in the first place. Poor service, and have unfortunately uninstalled as I feel this was dishonest.
Hi Sunshine & Rayn store admin, I'm Windy from the OneLoyalty team. Firstly, we sincerely apologize for any inconvenience you’ve experienced while using our app. Regarding the notification email about the launch of our pricing plan, we are truly sorry for the mistake, and we assure you that it will not happen again in the future. We have sent you an email explaining the pricing details along with some special benefits we offer to our loyal customers like yourself. Please take a moment to check your inbox, and feel free to reach out if you’d like to discuss anything further. Thank you for your understanding, and we look forward to assisting you. Regards, Windy OneLoyalty by OneCommerce